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Beakerb33
Contributor I
May 22, 2024

New Sonos app - The worst ever

  • May 22, 2024
  • 218 replies
  • 19364 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

  1. Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
  2. Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
  3. Playback Failures: None of the speakers will play music after attempting to manage them through the app.
  4. App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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    218 replies

    Show previous replies
    Jack 1947
    Lyricist I
    October 24, 2024

    I have a 7,000 Dollar system. And I am so disgusted with this system I used to be able to play every room individually or play music while watching the gallery on dish tv, but none of that works anymore. I also cannot group my speakers anymore (all 23 and a sound bar) this is so disheartening. 

    Rglrglrgl
    Lyricist I
    October 31, 2024

    Response of app is terrible. Had to turn off at the socket as would not respond when I had to turn off for an important call. Ages to change song, ages to respond to anything. Song changes take 5-10 seconds. The old app was almost instant. I am heavily invested in Sonos, and after brickwalling my original setup, I bought new equipment. Costly. Now this rubbish app is the s*** on the cake. 
     

    please sort it. The money I have spent to only go and get f***** on the software is not acceptable. If I move again, I will never be back.

     

    Moderator Note: Modified in accordance with the Community Code of Conduct

    grunr
    Trending Lyricist I
    November 2, 2024

    Now another development - I use the line-in on both speakers in my stereo pair of Play 5’s.  The left speaker line in is working fine (turntable) but the right speaker line in has another device attached and cannot choose that line in source in the updated software ?!?!?  I have rebooted everything including router and modem and all speakers and still no change.  

    MoPac
    MoPac
    Headliner III
    November 2, 2024

     Took the new IOS app update today.  Still missing:

       Local library music loaded into the queue missing album art

       Queue still does not following the music progress.

       No alphabetical search bar for long lists.

     Basic stuff.

    AndrewLC
    Enthusiast I
    November 3, 2024

    Has anyone else found it appears to have regressed again?? Last couple of days the play now, next and add to end of queue, as well as the sleep timer, have disappeared again! Plus it seems to have got super slow. Latest update has made it get worse….again…!

    DavidKermode
    Contributor I
    November 5, 2024

    I have gone from loving Sonos - almost worshipping it - to detesting it and it’s all a result of the ‘upgrade’ that changed the app and resulted in none of my system working anymore.  The support, which was once really good, is useless.  It is so dispiriting and such a shame but it is good to know it is not my own wifi (which is unchanged) which is causing all these dreadful issues.  The app still drives me mad in terms of lacking intuition but above all it is the disappearing/reappearing speakers that make the system worthy of junk status.  I don’t know what has happened at Sonos. 

    RenegadeAndy
    Avid Contributor I
    November 6, 2024

    TERRIBLE experience with the new Sonos App.

     

    It also no longer supports DLNA and UPNP, meaning my music library is not accessible in the way I want it to be from my extensive Sonos system.

    Absolutely appauling.

    jbro
    Lyricist I
    November 9, 2024

    I see this post is 5 months old but couldn’t help but write how much I agree with all of the comments re the app, the connectivity, and lack of action from this company. What was once a great product, based on simplicity and great sound, is now a disaster and I’m stuck with so many of their speakers I can’t even begin to get rid of them, And the Boost product is no longer supported with the idea you can either connect wirelessly or run an ethernet cable? Seems like we lost the concept of “Wireless Speakers” if I have to run an ethernet cable to my speaker. As for the actual redesign of the app, way to go with making the UI horrible.

    If anyone is even thinking about buying a Sonos product right now, don’t. If only Apple made a soundbar, I’d unload all of this garbage and go with their speakers because at least they support their products. 

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