Contributor I

New Sonos app - The worst ever

Forum|Forum|2 years ago
May 22, 2024
218 replies
19350 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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jgatie

Dear jgatie,

Thank you for the insight into link to the headphones product but at present, I disagree with you about a rollback not happening. The self destruction of the Sonos brand around the world can be a very powerful motivator and technical solutions are always possible. Previously we had the simultaneous S1 and S2 versions of the App and right now we could probably do with the old S2 (that worked) and perhaps a new S3 supporting the new headphones so that most of us can use the old S2 until the S3 (with headphone support) is salvaged?

I’ll bet you $100 to your favorite charity that a rollback isn’t coming. Not to belittle the response on here, but it has already subsided to the point where it is about where every other app overhaul was in the weeks following, and Sonos always weathered those. There’ve been (by my count) 3 or 4 overhauls so far, with the same “self destruction of the Sonos brand around the world” doom-and-gloom predictions, the same quoting of app reviews, the same stock market declines, the same critiques of “inefficient, unintuitive, too many clicks, too many swipes, can’t find X, can’t do Y, etc.”, the same profanity laced rants, the same threats to sell Sonos (or toss it in the bin, out the window, burn it on YouTube, etc) and Sonos is still standing (and by the time of the next overhaul, the formerly hated new app where nothing worked miraculously morphs into the old beloved app everyone is clamoring to roll back to)

J

Jlkesler

Lyricist I

I couldn’t agree more with the negative sentiments here. This nee app basically took down our entire system(6 rooms) and i tried wait on the phone for support but even after waiting the outlandish 50-60 min wait time no one is there! It’s absolutely nonsense.

D

drpk

Lyricist I

I set up an account just so I could leave a review here. I’ve used Sonos exclusively since 2018. I will replace all 12 pieces of my gear for a competitor before August if this app isn’t fixed, and I will never return to this ecosystem.

K

keloshkosh

Lyricist I

The app is failing. I can’t see my network on any of my devices. WTF!? Roll back to an app that actually * works. What is wrong with Sonos?

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

U

User364298

Contributor I

Did they do away with the dual mono option? I want the port to output mono, not stereo. I cant find the setting

C

Cwatson.

Contributor I

Same here. Returned from holiday to be forced to update the app. And voila, nothing works. Speakers worked flawlessly since day one and now they don’t connect to my network. And can’t be detected by the app. Even worse they don’t even work Bluetooth connection either.

jgatie

Did they do away with the dual mono option? I want the port to output mono, not stereo. I cant find the setting

Not sure. It’s not on the list of fixes scheduled for release, but I can’t see it being eliminated. Probably a good question for a Sonos mod. Too bad the AMA was filled with abuse and invective (not to mention the obvious legal department parsed half-assed answers), this question is one they probably would have answered.

T

TheDatanator

Lyricist I

Throwing my vote in the ring for a rollback. Admit the misstep, keep us whole while fixing this thing, then launch it when fully baked.

D

Diyanna

Lyricist I

An absolute atrocity of an app. Worst UI experience in years. They need to roll that thing back.

T

testqqweq

Lyricist I

Let me add to this… I can no longer add a song to the queue, I have to replace the entire queue. Also, I can’t add a song to a playlist. The new update needs to be addressed immediately

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