New Sonos app removes key features - beware!

I have never left S1; I stopped buying Sonos hardware after the S1/S2 forking, 

If Sonos wants to fix their ecosystem, then going back to S1 will go a long way. Dump all the S2 and new app software and remove the limitation of downgrading. All this nonsense has stopped me from buying any newer products not supporting S1.

For two days now I have been unable to listen to ANYTHING using the app. The two streaming services I use, Apple (tracks never played completely) and BBC Sounds (dropping in and out and stopping after a couple of minutes) have been crippled and my NAS music library has disappeared, again, from available sources. My connection is 414Mbps so it’s not a wifi issue, this is confirmed by accessing the two services via their native apps and connecting to the speaker(s) using Airplay which gives me seamless, and instant, playback. I didn’t buy Sonos products just to have them as ‘dumb’ extensions of my phone, I bought them for their unique qualities as a trouble free means of accessing my carefully curated music collections; a convenience I enjoyed with both the S1 and S2 apps but which is now denied me by this useless excuse for an ‘upgrade’. 
 

I shouldn’t be having to try to solve this (currently contemplating returning to S1), it should have been resolved by Sonos by now and not left unaddressed for over three (?) weeks. Of course if I do revert to S1 I have no guarantee that will continue to be supported, I can easily envisage a scenario where support for older products is suddenly withdrawn based on the ridiculous situation surrounding the current disastrous ‘upgrade’. 
 

Silence reigns undisturbed by any move to apologise for this debacle from Sonos. 

Anyone for a laugh? Watch/read this and see if you can find one feature which is working for you in the way they claim it is. “Complete control” apparently!
 

https://www.sonos.com/en-gb/controller-app

WOW I MUST GET THIS ITS JUST WHAT I WANT. 

oh no hang on I think I had it once and then someone stole it 😡🤬😤😖😠

What’s even worse and more insulting is that their response is, “We are aware and may include those features in future releases.” And my response, “Buyers MAY purchase your products in the future based upon your crap development processes.”

This is nothing new for SONOS. You would think that they would be interested in keeping customers.

It’s a good thing they don’t build airplanes or cars….. “Oh sorry no wings or tires in this release…. We may add it again later”.

Idiots.

The issue is that Sonos built their reputation as a service driven company with a real smart app for music fans, which drove value priced speakers that sound much better than the overpriced crap put out by Bose and the like. The S1 and old S2 app’s ability to simultaneously search multiple services is matched only by buggy Roon. 
 

Today they’ve become a product driven company that’s forgotten who their users are. Either that or they’ve made a strategic decision to become Bose, leaving their original customer base behind. 

Just updated to latest version of the app on iOS (4 June), and even though things like sleep timers, alarms, play next and add to queue have been listed as fixes, nothing has changed - those functions simply don’t exist. Also still can’t edit Sonos playlists. From my perspective, 4 weeks on and no improvement. Bring back S2.

This morning I started an Apple playlist. It took 24 minutes of playing 1-3 seconds of a different track every 25-40 seconds before a song was played to its conclusion (and that started part way through) and the list then played. But remember I have “complete control” because of this new app! 
 

After the update yesterday, note these tell us our hardware needs updating with no mention of putting right the piss poor app, I still have all the same issues and speakers are dropping in and out when they feel like it on my 7 speaker system. 
 

A Sonos email today invites me to discover “Active Noise cancellation on Sonos Ace”, this feature has obviously been employed by Sonos in their deaf response to the hundreds (thousands?) of complaints they’ve received during this fiasco. 

I just wanted to add the obvious comment. I suspect all of us know SONOS hardware costs more that double of comparable equipment. I have excused this in the past because of the exceptional quality of their software and app functionality.

Now I have hundreds of clients that want their money back.

What does SONOS think I'll do put up with their bumbling attempts to fix what was until a few weeks ago a perfect product ?

I will find another product that keeps my clients happy and sell their stuff for them on e-Bay.

Please look for my new corporate self help book entitled “How to Kill the Goose that Laid the Golden Egg or How My Son and his Buddies Ruined a Great Corporation”.

Bye BYE, Numbnuts….

Sonos are getting what they want. Corporate stone walling has eventually led to this going quiet. No issues resolved; still a useless, unreliable, feature stripped, retrograde piece of rubbish passed off as an upgrade. Utterly disgusting that no apology has been offered and no effort made to address the issues or make available the S2 app.