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Enthusiast II
May 7, 2024

New Sonos app removes key features - beware!

  • May 7, 2024
  • 391 replies
  • 32982 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

  • There is no longer a volume number indication
  • You cannot edit queues
  • You cannot add single songs to a queue as ‘play next’ or ‘add to end’
  • You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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391 replies

Lyricist III
May 25, 2024

I’ve had Pandora on since morning and the “now playing” box is still showing the first song that played . . . six hours ago.  

 

 

Lyricist I
May 25, 2024

This update is utter garbage and I want to just throw my whole system out the window. What is wrong with Sonos? Why would they take away key features such as play next alarms and the ability to organize the queue? This must be fixed ASAP. 

Contributor I
May 26, 2024

I concur. Being an early user to Sonos I have years of habits formed using the system. Now my mornings starts out convincing myself not to throw my phone at the nearest speaker! My frustration began the day it updated when I was convinced the app had “disapeared” from my phone. I searched high and low only to discover that the culprit was me! My eyes for years told my finger to select the gold Sonon app. Then I found the dang thing hiding in plain sight but masked in black. This too shall all pass I suppose, but I am not a happy camper at the moment!

Trending Lyricist I
May 26, 2024

I just received two emails advertising the all new Sonos headphones. Will I be buying a set

NOT ON YOUR BLOODY LIFE. 

has anyone found a non streaming controller for Sonos other than the recent incarnation of the app. 
chris

Lyricist I
May 26, 2024

I am so disappointed with this new app, can’t seem to add a single song or even delete one. We just bought a second speaker a month and a half ago to put in a different room (have had the first one over 5 years) and regret it sooooo much. I will NOT recommend this product to anyone!!

Lyricist II
May 27, 2024

Man, sonos really screwed the app up.

I dont even wanr to use the app.

Lyricist I
May 27, 2024

This new app is a disaster. It keeps changing my rooms even though I have hit the apply button over and over again every time I open it it reverts back to another room. I cannot thumbs up a song without the app canceling the song and moving to another one. I can’t find anything. Who designed this and what were they thinking? I’m guessing they weren’t thinking at all!!

What a disgrace, can I please have my old app back or fix this one ASAP because if not I will be getting rid of this system…

Lyricist I
May 27, 2024

I agree with you James161, it would be great if we could have the old app back!!

Enthusiast I
May 28, 2024

More. The interface with BBC Sounds is screwed up as well, when I enter the comedy section the app lists only 30 shows whereas when I use the BBC Sounds app there are in excess of 200 available. Playing podcasts is a lottery; start playing, get a few minutes in and stop then resume a different episode.  Group volume all over the place, slide the master slider on a three room group and watch two go up and one go down and then all snap back to where you started.  My NAS library has now reappeared but only on the app on the iPad, it remains unseen on the iPhone so go figure.. 

I am sick and tired of the “Something went wrong” message, how on earth can the company stand by as the community points out the legion failures of this useless so called update and do nothing?

An unmitigated disaster and the frequent emails exhorting me to buy new products, their “most requested” apparently, just rub salt into the wound.  

Enthusiast I
May 29, 2024

For an hour and a half this morning I have been trying to listen to an Apple playlist. Not a single track has been played fully and the longest any has played is about a minute.
 

We are being denied access to our own music by this execrable piece of unfinished rubbish which has been foisted on us by Sonos.

 

Someone else here mentioned class action, now I’m from the UK where we don’t really go in for that sort of thing but I get where they’re coming from. It’s like your car manufacturer has taken your keys off you but left you with the car, all the potential is sitting there giving you the middle finger and you can’t do anything about it.