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Tom_69
Enthusiast II
May 7, 2024

New Sonos app removes key features - beware!

  • May 7, 2024
  • 391 replies
  • 32982 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

  • There is no longer a volume number indication
  • You cannot edit queues
  • You cannot add single songs to a queue as ‘play next’ or ‘add to end’
  • You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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    391 replies

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    robertsmich
    Lyricist I
    May 20, 2024

    Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

    • There is no longer a volume number indication
    • You cannot edit queues
    • You cannot add single songs to a queue as ‘play next’ or ‘add to end’
    • You cannot create or edit any alarms

    How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

    Absolutely ridiculous, please add this functionality back ASAP.

    The most recent Sonos upgrade is USER HOSTILE.  Basic functionality like ADD TO QUEUE, PLAY NEXT, Fastforward 30 seconds, and Rewind 15 are gone.    Will this be fixed?  

      ChrisClaessens
      Lyricist II
      May 21, 2024

      This update is total crap, can’t play music from my NAS anymore like I used to, I can only add one song at a time to the queue and we don’t even have the option to rollback to the previous version. I was thinking of buying extra speakers for some rooms in my house, but that’s on hold now, and if this doesn’t get fixed ASAP, I’m replacing this pretty expensive Sonos system with something that actually works…

       

      Update: I luckily found instructions (on https://techissuestoday.com) on how to roll back to the previous version of the S2 app, disabled the auto update and for now it’s working again as it did before. I’m not updating on phones of desktop again before they get this fixed in a descent way...

        User248278
        Lyricist II
        May 21, 2024

        You can roll back to the previous version but the crap one reinstalls apparently overnight even with updates turned off. Now have a port that won't work as the firmware update fails with error 1000. 

        Avatarxy
        Contributor I
        May 21, 2024

        You can roll back to the previous version but the crap one reinstalls apparently overnight even with updates turned off. Now have a port that won't work as the firmware update fails with error 1000. 

        Bei mir ist das nicht der Fall. Die alte s2 Version läuft wieder ohne Probleme. 

          ChrisClaessens
          Lyricist II
          May 21, 2024

          If you go into Google Play Store, list the available updates and then click on the Sonos update that is available, you can disable the auto-update feature for the app there (top right corner). It should not be updated automatically by the Google Play Store anymore if you do that. Also make sure to disable the auto-update feature in the Sonos app too of course.

          MakesNoSense
          Lyricist I
          May 22, 2024

          This update is terrible.  Do others have problems with speakers constantly dropping and not being able to connect or found?     The hassle isn’t worth it.   Glad I didn’t get any more components.   Look for sale on ebay.  What a bad company with terrible customer service.  

            Tacobill
            Lyricist I
            May 22, 2024

            15 speaker system here. Long time sonos ambassador. When will we get an update on app corrections?

            dallasboiler
            Contributor I
            May 22, 2024

            Just another voice to the chorus giving a hearty thumbs down to this new app.  S1 worked fine for me.  S2 was a step in the wrong direction and introduced the issue of playing songs from Apple Music which are owned/downloaded (most of which I burned directly from CDs eons ago).  The new app continues the S2 problems and takes them up a notch with the least intuitive UI that I’ve encountered in a long time.

             

            Headphones or no headphones, why would you ever roll out a new app without significantly more feedback from Beta testing?!

              deanchristie860
              Trending Lyricist I
              May 22, 2024

              Android S2 version 80.01.07 dated 17th May. Just as crappy as original release, many options still not available and connection either very slow or not at all.

              matonb
              Lyricist I
              May 22, 2024

              I’ve not been able to use either of my One’s since the update.
              Factory reset hasn’t helped, they simply won’t join - doesn’t matter how many times I reset and go through the process - which claims to be successful the devices never appear in the app.

              Doesn’t matter if I use an iPad or an Android phone - probably a legal claim here that they’ve broken it.

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