Enthusiast II

New Sonos app removes key features - beware!

Forum|Forum|2 years ago
May 7, 2024
391 replies
32982 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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T

TSCornwall

Contributor I

Has anybody at Sonos read the Forbes article quoted earlier in this thread, “4 Lessons From Sonos’ App Upgrade Fiasco”, and taken note of it? When I worked in the commercial world, stuff went wrong, but a measure of a truly confident company was how they responded. Often, what seemed like a disaster was turned into success by the prompt action that a company took to rectify things, and a side effect was the relationship between the company and customer was strengthened. It’s over a week since this new app was released and a multitude of problems still exist which actively affect customer systems. Meanwhile those of us who, by luck, didn’t upgrade a particular iPad or iPhone can still use the previous version with full functionality. No one can understand why Sonos doesn’t put the S2 app back as an option. A little humility would demonstrate real courage.

M

MM357

Lyricist I

And today, my local library is definitely not an option anymore. I now own a very expensive system of AirPlay speakers… Great isn’t it?

If there happen to be anything wrong with AirPlay, I would have 5 very expensive useless black blocks in my apartment…

Great work Sonos !

C

Cp85

Trending Lyricist I

My fifth set of “what’s the latest bo**ocks this atrocious ‘upgrade’ has caused” post.

Access to music services poor; BBC Sounds no longer displays the synopsis information and I’m sure that’s a Sonos not BBC issue, other services slow. My 113gB NAS library is now an utter lottery as to whether a file will play or not, massive swathes of spoken word content in particular inaccessible.

Hardware control almost completely kyboshed, group volume changes each speaker in a group at random not all in unison. Response to any input at the UI, change volume, skip a track etc is glacially slow. In a hope over experience moment last night I allowed the next update and now can’t connect to two of my seven speakers. Every time you close the app and reopen it you wait minutes for it to show whether anything is playing so if you want to mute for a moment for a phone call or conversation you might as well get up and use the speaker button.

It’s an unmitigated disaster from all perspectives.

And today, my local library is definitely not an option anymore. I now own a very expensive system of AirPlay speakers… Great isn’t it?

If there happen to be anything wrong with AirPlay, I would have 5 very expensive useless black blocks in my apartment…

Great work Sonos !

Be careful what you say MM357, as “they might be listening” I said something similar yesterday and guess what! today I have no Air Play from the new updated app. However go back to the good old golden days app on my iPad (not yet updated thank the good tech fairies) and like a step back in time everything works wonderfully, and I get the warm wonderful feeling of nostalgia for the good old days. 🤬😜🤣

C

Cp85

Trending Lyricist I

Has anybody at Sonos read the Forbes article quoted earlier in this thread, “4 Lessons From Sonos’ App Upgrade Fiasco”, and taken note of it? When I worked in the commercial world, stuff went wrong, but a measure of a truly confident company was how they responded. Often, what seemed like a disaster was turned into success by the prompt action that a company took to rectify things, and a side effect was the relationship between the company and customer was strengthened. It’s over a week since this new app was released and a multitude of problems still exist which actively affect customer systems. Meanwhile those of us who, by luck, didn’t upgrade a particular iPad or iPhone can still use the previous version with full functionality. No one can understand why Sonos doesn’t put the S2 app back as an option. A little humility would demonstrate real courage.

Dear all

I apologise if this is the wrong place, but what follows is a copy of an email to the Sonos CEO Patrick Spence.

Dear sir

I’m not sure if you have managed to keep abreast of the conversations taking place on the community forums.

But it is safe to say that from my extensive searches I have been unable to find anyone who has had a good experience with the latest release.

We who have invested a large amount of time, money and energy into creating a sustainable and enjoyable listening experience to enhance our enjoyment, feel extremely let down. Not just because of all the glitches and bugs which have ensued after the latest app release. Nor the loss of functionality and inability to access parts of our systems or our own independent music libraries.

But your companies lack of care and compassion for its not insignificant customer base. Surely rather than keep pushing forward it would be more prudent from a customer satisfaction perspective to, reintroduce the gold app S2 which worked so well, for a not insignificant period.

Once this has been done, it would be perfectly reasonable to progress with the development of the new app and its perceived benefits, associated with the release.

You need to understand that these unhappy customers, have been created by the fact that we have all purchased our products as we believed that yours was a product with longevity and quality. The fact that we are unable to use them as we intended is extremely concerning and frustrating.

I put it to you that, were you to purchase any product, from a coffee machine to a new car, and were to wake up one morning and not be able to use it for a day, a week, a month or six months and no more commitment to a timeframe than that. All because of a software update, I am absolutely sure that you would not just accept this, nor would you accept that the manufacturer would not be prepared to converse with you, or to offer a resolution indicating acceptance that you have every right to be aggrieved about not having full use of your product and all its features, which you purchased in good faith.

I look forward to your feedback at your earliest convenience. Hopefully, Before the secondhand market is flooded with your products from frustrated customers.

Kind Regards, from an unvalued and frustrated customer.

Mr C. Priest MCIPs

A

Avatarxy

Contributor I

Has anybody at Sonos read the Forbes article quoted earlier in this thread, “4 Lessons From Sonos’ App Upgrade Fiasco”, and taken note of it? When I worked in the commercial world, stuff went wrong, but a measure of a truly confident company was how they responded. Often, what seemed like a disaster was turned into success by the prompt action that a company took to rectify things, and a side effect was the relationship between the company and customer was strengthened. It’s over a week since this new app was released and a multitude of problems still exist which actively affect customer systems. Meanwhile those of us who, by luck, didn’t upgrade a particular iPad or iPhone can still use the previous version with full functionality. No one can understand why Sonos doesn’t put the S2 app back as an option. A little humility would demonstrate real courage.

Ich denke Du meinst diesen Artikel: https://www.forbes.com/sites/jonathanreichental/2024/05/09/4-lessons-from-sonos-app-upgrade-fiasco/?sh=4b42ca9f56ad

Der Artikel sollte den Aufsichtsrat alarmieren, denn das zeigt wie Krisenmanagement nicht geht. Hat eigentlich schon jemand versucht dem Aufsichtsratsvirsitzenden zu schreiben? Die sitzen ja auf dem Geld und können daran kein Interesse haben. Vom CEO kommt keine Stellungnahme, vom Aufsichtsrat als Kontrollgremium vielleicht schon.

N

Northghost

Lyricist I

Alarms? You cannot create playlists. Probably THE most important feature in a music app.

User721105

Avid Contributor I

I’m finding the all new Sonos ‘Web App’ just has rather basic functionality, but I actually like its layout on my iPad screen (landscape mode) - I think I prefer that layout to the new App, with the rooms down the side, but appreciate it would not work on a phone display.

One feature request I have already, is to be able to change the order of the ‘pinned categories’ on the Web App, like we are able to do with the new Sonos App.

…I really like the layout here.👍

Can you add playlists and can you add songs to existing playlists? I am unable to do so.

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Nicolas_Ayrton

Contributor I

Hello,

What a surprise !!!!

Without a new version update (current version 80.00.08), today I can see a new option to manage my alarms (in Settings - Manage - Alarms). Do you also have this feature enable on your side ?

S

SilverbackPDX

Lyricist I

They also removed the skip back 10 seconds and fast-forward 45 buttons.

And also, when you use the progress bar to rewind or fast-forward you have zero clue as to how far your finger has moved the tracking. I bought my Sonos after the S1 to S2 debacle and I hope this doesn't turn into that.

G

Grapemannen

Lyricist II

Well i can only agree with earlier posts that the UI is horrible simply hate the now playing/search that block half my screen and can't get them to disappear.

First i couldn't get the google connection to work. Opened the app and new UI, couldn't find favorites, change/group speakers and one speaker just vanished.

Decided to restart the phone and try but now my whole system is gone.

How the hell did this pass quality check?

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