New Sonos app removes key features - beware!

It is Astonishing for a tech company like SONOS to have such poor UX

Click this link and let Sonos know of your disatisfaction!

A quick message for the users who rely on the Sonos alarm on the mobile app - a fix for now...

1. Download the app onto your pc or mac (I am a mac user - never done this - and have always relied on the mobile app).
2. Connect to your existing system wifi.
3. In the main window bottom right corner - select the alarm function button
4. If you cannot see your favourite radio station - I use to wake up to - play it through the main browser window
5. Go back to the alarm you created and ‘edit’ it
6. Set the music to - radio - recently listened to, It should be there.
   
   At least I don’t have to wake up to the siren tomorrow - phew!

A quick message for the users who rely on the Sonos alarm on the mobile app - a fix for now...

1. Download the app onto your pc or mac (I am a mac user - never done this - and have always relied on the mobile app).
2. Connect to your existing system wifi.
3. In the main window bottom right corner - select the alarm function button
4. If you cannot see your favourite radio station - I use to wake up to - play it through the main browser window
5. Go back to the alarm you created and ‘edit’ it
6. Set the music to - radio - recently listened to, It should be there.
   
   At least I don’t have to wake up to the siren tomorrow - phew!

Email ceo@sonos.com

Be silent and accept to treated like a nuisance or make yourself heard. Your choice!

The release of this new app shows that Sonos doesn’t care for thier customer at all and that they have the worst quality review team of the planet. Period.

My system is for sale!

No sooner said than done

… 

Dear Sir,

I was totally caught by surprise as I discovered that the Sonos S2 app was updated on my phone. Using it is a real nightmare and one of the most important feature to me, adding my own radio streams, has disappeared to the point that even the favorites are not usable anymore. They are just grayed out.

That's a shame and I urge you to roll back this obviously poorly designed app to the previous one.

I'm a user of Sonos system for many years now and all the changes I had to come through only made things worse.

Your company reminds me the also poorly designed and manufactured cars of the '80s by the big threes in Detroit at that time. History has shown what happens when a company has nothing but contempt for its customers.

Kind regards.

The new app is starting to hit the tech news sites now, looks like it may overshadow the launch of the new headphones.

Sonos says its controversial app redesign took ‘courage’ - The Verge

Wait! Don't update your Sonos app until you read this | Digital Trends

Sonos takes a cue from Apple, citing 'courage' as why its new app is disliked - 9to5Mac

Sonos' new S2 app simplifies audio control, but there's a catch - or two | ZDNET

Reply from Sonos and my response. Sorry its a bit long, but important we share information and responses Enjoy playing “Spot the Bol****”.

Thank you for reaching out to Sonos support.

My name is David, I am a supervisor here at Sonos and I will be handling your escalated case.



I hear you loud and clear. It's incredibly frustrating to feel like the functionality you've come to rely on isn't there when you need it most. Your feelings of anger and disappointment are completely valid, especially when you've invested in a product expecting a certain level of performance.



It's clear that this situation has resulted in a lot of feedback from our customer community. We never intended for the transition to our new app to be this disruptive, and we're actively working to address the missing features and restore the experience you expect.



We understand that for many of our customers, time is of the essence, and we want to do everything we can to make things right.

We're committed to ensuring that our products meet the standards our customers deserve, and we'll do whatever it takes to make things right.



Please know that we're listening to your feedback and taking action to resolve this as quickly as possible. Your support means everything to us, and we're determined to regain your trust.



Thank you for sharing your concerns with us. We're here for you every step of the way

.

My reply:

Thank you for your reply but apologies are worth nothing. Action is what is needed. You can achieve everthing you need to in 5 minutes by re-posting the app on Apple Appstore. NOW!  If you seriously understand that time is of the essence this would have been done already.
 
“We're actively working to address the missing features and restore the experience you expect.” The features and experience were all there in the old app. Give it back to us!
 
“We understand that for many of our customers, time is of the essence, and we want to do everything we can to make things right.” Then give us back the old app immediately!
 
“We're committed to ensuring that our products meet the standards our customers deserve, and we'll do whatever it takes to make things right.” Clearly you are not ensuring your products meet even acceptable standards never mind the standards expected by your customers. No quality assurance process has been used – clearly – to allow such a lump of coding garbage to reach customers. If you want to “do everything we can to make things right”… not difficult! Give us the old app back!
 
“Please know that we're listening to your feedback and taking action to resolve this as quickly as possible.” No you are not! If you wanted to resolve things as quickly as possible you would have given us the old app back already!
 
Listen to your customers. Open your eyes to the simple solution we are requesting! We have spent hours today telling you that what we want is the old app back whilst you sort out the hundreds of problems with the load of crap you have forced on us. We should not have to wait. Now! Not in 10 minutes… Now! You will never regain our trust unless you do this.
 

One other missing/lost feature, in at least the Android app: The ability, for those of us who use a Boost (or apparently directly wire a component via Ethernet), to change the SonosNet channel to avoid WiFi interference.

The Sonos help files now state this regarding changing the SonosNet channel:
Sonos app version 80.0
This setting is not currently available in the Sonos app for iOS or Android, but it will return in a future update.

Since SonosNet control was earlier removed from the Sonos Windows app in favor of network control via the mobile apps, I can now find no way to switch between SonosNet channels until the feature is restored. Definite downgrade in that functionality.