Contributor I

Question

New Sonos app (on IOS) cannot see all my Spotify playlists

Forum|Forum|2 years ago
May 10, 2024
22 replies
2604 views

I got the email about the new Sonos App on 5/9/2024 and updated the Sonos app on my iPhone 13 Pro and iPad (both of which I keep up-to-date with the latest software updates).

I use Spotify as my music service and I have 347 different Spotify playlists. Unfortunately, the new Sonos App only shows me the last 50 playlists that I created, I cannot see all 347 Spotify playlists! Yes, I removed the Spotify service and then reinstalled it. Yes, I rebooted my iPhone and iPad. Nothing has worked for being able to see all my Spotify playlists. (Please do not tell me to recreate the playlists on Sonos, I will not do that.) FYI, the old Sonos app let me see all my Spotify playlists, and on my PC laptop running Windows 11 Pro I’m running the Sonos OS S2 version 16.1 application and that lets me see all my Spotify playlists. When will there be a fix for this on IOS? thanks

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U

User321325

Lyricist III

Same here… any ideas how to fix this? I want to be able to see ALL my playlists!!

controlav

Lead Maestro

Use the Desktop app, it still works correctly and shows all of them.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

controlav

Lead Maestro

I debugged this (in the web app). It asks for chunks of 50 playlists at a time, which is expected.

Gets the first chunk of 50, displays it, gets the next chunk(s), but doesn’t display them, just displays the first 50 even though it reads them all.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

G

GTTX

Lyricist I

Same for me, very disappointed

A

aquadra

Lyricist I

It is absolutely unbelievable how can an update make the app so much worst ! I cannot access my Spotify playlists anymore.

J

Johnbvf

Lyricist I

Same here spent years putting my playlists together. I now have half my playlists and these are reduced drastically to handful of tracks

B

Boima

Lyricist I

Hello Sonos.

why am I not surprised? You created a good product but it’s almost useless considering the almost quarterly system crashes or incompatibility to other products.

60% of my Spotify playlists disappeared with the introduction of your new App update.
please do us the favor and resolve this inconsistency and inconvenience.

Thank you

R

Reelvision

Lyricist I

Same problem for me, only 50 playlists. I’ve been using Sonos for a long time and still own redundant speakers due to compatibility with Sonos 2 app. I persisted and replaced them which was frustrating but this last app update it the final straw. It’s got progressively more and glitchy over time so I’m currently in the market for a replacement home speaker system. Real shame.

D

DissappointedSonosOwner

Lyricist II

I feel that Sonos is treating all of us in the community with nothing but contempt they know who we all are they have our email addresses why do they not email us with an apology and telling us how soon this problem will be fixed or if we can reinstall the old version before the absolutely useless update come on Sonos you have all our emails let us know what's going on we should not have to contact you to find out we are supposed to be your customers look after it and instead of offering a cheap service

Moderator Note: Modified in accordance with the Community Code of Conduct.

E

ed1447

Lyricist I

I have the same issue. Very disappointing.

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