New SONOS App - Missing all but 2 Playlists?

All of my Sonos playlists have disappeared.  I have not added any of them to a speaker recently but had two that were “location specific” and were used regularly for a couple of months.  Sonos needs to fix this asap!  I have tried everything I can think of to find them in the app and on the phone. 

I have the same problem, then I tried the new Web version of Sonos and when I went to Sonos Playlists they slowly filled in. So they are not lost, only not working on the new Sonos App.

I have lost my favourite playlists too. Some have taken me years to build. This better get sorted Sonos. From an unhappy customer.

This update needs to be rolled back immediately. I've lost all my playlists and there seems to be a focus on media services. I use my media from my Nas drive and I can't access it. 

Is there a quick way to roll back this update on my IOS device? 

This is absolutely terrible from SONOS. I won't be updating it on any other device I have. 

Your playlists are most likely still there so don’t panic - mine were. If you can, take a look with a desktop app or with an un-updated Android/iOS device. The app update has not affected your “real” Sonos system (running in the speakers). It is well worth reverting the update, for which you can find instructions elsewhere in this forum (although Sonos will not help you).

I found my playlist. The problem I am having is I can’t add songs to the playlists. Or at least I can’t figure out how to in the new app.

I have spoken with SONOS this morning and they have advised that there will no support for personal media libraries on the new app, it will only be supported on the desktop app but only until they release the web version of the desktop app. 

So this is a huge issue for people like me who solely use my NAS and my personal media library. 

Wait. So even if I wanted to make a playlist in my app, I can’t? That is ridiculous. Who would go to the trouble of going to a desktop app. I only use my iPhone my app. It was so convenient. You like a song, you add, done.

How irritating!  Same here, have dozens of Sonos playlists with local music and only 1 shows in the app- a Spotify playlist.  Wonderful.  But, phew, the playlists do show fine on my Mac Sonos app and PC Sonos app.  They are just links to song locations - how hard was it to just keep that?  Streaming is great - and it was cool to mix local and streamed songs together.

They really need to rethink this.

Just logged into this for 1st time as the app update is absolute crap. 
all my playlists have gone. Online support is “MEH! we are sorry!!!!” WTAF!?🤬

I kindly explained about Gerald Ratner 1991 and The new Coke 1985 about how organisations f****d it all up when having something decent going before changing the original. 
 

appeared lost on the online muppet and all I got was “sorry we’re working on it”. 
 

as a few have said great speakers. Shite app support.