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User185753
Contributor I
May 7, 2024

New SONOS app: many features no longer available!

  • May 7, 2024
  • 192 replies
  • 18345 views

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):

  • Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose.
  • Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off.
  • Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…

Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

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    192 replies

    Show previous replies
    Neville Street
    Contributor I
    May 13, 2024

    I use alarms and sleep functions daily. Staggered this got released. My iPad has the old one so I can do alarms. Can’t find the Sonos for MacOS app in the App Store?

    Anonymous Unique Username 123
    Lyricist I
    May 14, 2024

    This new version of the app is complete crap. I am going to attempt to find a way to install the old version, or sell my Sonos speakers. With out an alarm or sleep timer it offers no value. Plugging my phone into a speaker is more functional now.

    Adgo
    Lyricist I
    May 14, 2024

    Wat een rotzooi bij Sonos! App en instalatie werken niet meer! Kan de boel verkopen! Koop nooit geen Sonos meer! Zal iedereen het ontraden! Sonos heeft de arrogantie om niks te doen aan de problemen! USA ten top! Ik ben er klaar mee! Wat een waardeloze troep dat bedrijf Sonos!

    yoepie
    Trending Lyricist I
    May 14, 2024

    Uninstall/remove/delete/throw away the 'new’ Sonos app 

    And after that download the 16-1 apk and install
    https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/
    And you'll be able to use your phone or tablet like you used to a couple of days ago
    Enjoy!

      koberlin1
      May 14, 2024

      We are Sonos dealers (weren’t part of the beta testing group tho) and have provided feedback on such missing features with the new app update, which Sonos is aware of, including your sleep timer. So sit back, relax, and enjoy some tunes while you wait...maybe not REM’s “It’s The End of the World As We Know It” for those teetering on the edge...jeesh 😁

        Eric Wortmann
        Lyricist I
        May 15, 2024

        Moving my SUB to another room through the new Android Controller is not possible anymore. The controller tells me the sub is not connected to the network, but it finds it when choosing the SUB when starting the move process...

        TurboTiff
        Lyricist II
        May 16, 2024

        I can’t even find where to toggle existing alarms, where is that?

        Same. Just spend the last 20 minutes in bed clicking on every button with no success. How is this app so unintuitive, designed to make people mad??? If anyone knows where this is, please advise! This is the most infuriating thing.

        AlteVino
        Lyricist I
        May 16, 2024

        There is no longer a way to wake up the speaker via the app.

        Have your Product Designers thought about the impact this has on people physically impaired who can't reach speakers in high places?

        Have they thought about taking away functionality that was previously there? Especially when it was part of the reason why they got those speakers in the first place?

        There was nothing in that update that beneficial or helpful. This is very disappointing.

          Eric Wortmann
          Lyricist I
          May 17, 2024

          The evidence that the deployment of the new app to the users population, is a real drama, is when calling SONOS support! A waiting queue of more than 80 minutes is in my opinion a very bad omen! I just want to check the result of a previous submitted problem (case number *******), on May 7th just after receiving the new app! I rest my case and wait for a solution through an update. I hope on very short term!

          Selling the hardware at this time would effect the price dramatically 😞

          Moderator edit: Recorded and removed case number as identifying information.

            mark-mark
            Contributor I
            May 18, 2024

            Since this is a Sonos forum can I assume that Sonos employees are actually reading everyone’s comments?

            Has Sonos replied to anyone about the issues with this app? 

            Pretty sure I read somewhere that this app is supposed to be faster, has anyone found that to be true?  For me it seems to be much slower. 

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