New SONOS App has removed Windows music library and won't let me re-add it!

Forum|Forum|2 years ago
May 13, 2024
186 replies
17622 views

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

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AnonUserCA

Lyricist III

The permissions are perfect and SMB1 has also been deprecated on the NAS as well recently. Waiting until next scheduled rescan to see what happens this time...

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AnonUserCA

Lyricist III

Update - The share has now lasted 36 hours. The NAS has SMB1 fully deprecated (Min = SMB2), so that may have been the issue, not sure, but it was the only change I made, why the Sonos system would care if SMB1 is there or not is unknown. For now the share is still in the Sonos app so that good, but the handling of this by Sonos has not been good. Shouldn’t have to do this much digging!

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osm

Update - The share has now lasted 36 hours. The NAS has SMB1 fully deprecated (Min = SMB2), so that may have been the issue, not sure, but it was the only change I made, why the Sonos system would care if SMB1 is there or not is unknown. For now the share is still in the Sonos app so that good, but the handling of this by Sonos has not been good. Shouldn’t have to do this much digging!

To clarify: Are you saying when when the autoupdater was triggering the library connection to break the NAS was configured to use min SMB = 1 and max SMB = 2 or 3. Then when you changed min SMB to 2 the autoupdater seems to be working ok (no longer triggering connection to break)?

If yes, I have seen one or two others mention the same.

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AnonUserCA

Lyricist III

Yes, that's what I believe...

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D B Cooper

Enthusiast II

Two MONTHS since we lost functionality for our music on a Mac. The last software update is two weeks old and we still do not have a fix to be able to play OUR OWN MUSC. I could call Sonos tech incompetent, but it would be an insult to the incompetent software developers out there.

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UKMJB

Enthusiast II

Having decided to sit out the lack of access to my music library (for almost three months), I hoped that the latest update of today would allow the reinstatement what had been removed. Unfortunately that has not been the case.

I still have no access to it from a Windows pc or an Android phone, despite having followed all of the instructions many times. It could be that I do not have the necessary technical knowledge (although I got both working with no trouble originally, until the May update) but I certainly do not have an unlimited amount of time or patience to continue trying to get what is suppose to be a piece of consumer (not IT expert) electronics to function as promised.

Additionally, as of today's update the Android app constantly crashes. Oh, and the Sonos helpline does not operate within the stated hours either. Perhaps I misunderstand, but I have always felt that products like this are bought to fit into your life, not to make you fit your life around them.

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