New SONOS App has removed Windows music library and won't let me re-add it!

Same with me 913. Win11, MacAfee. Nothing else should be causing problems.

Everyone has good ideas but I was on with tech support for a long time and he left the check mark in SMB 1.0/CIFS File Sharing Support.  There appears that several steps that are missing.  It was difficult to follow while he was clicking away.  He also had to change the firewall options.  You will have to call like I did and the temporary solution is to set up your music files on a NAS drive.  

Imagine people new to Sonos going through this insanity.  I asked him how many people have called about this issue and he said, “your the first one.”  I can’t believe that because he knew exactly what to do. 

Grateful for the suggestions here and elsewhere for workarounds, but having to waste my time trying to fix something that has been deliberately broken by the manufacturer is not why I buy a product. Cannot get the desktop version to work properly any more either ("update required/update failed/you are up to date" forever). Even unable to access some radio stations that I enjoyed previously.

Just imagine if our other tech products required this sort of effort just to make them work as they had previously. I guess it's a good thing that Sonos don't make cars.

PS. Those new headphones must be selling really well to existing customers.

I hope you go out of business Sonos! I hate you for this. 

I work for a software company and the number one rule is to NEVER get rid of major functionality when upgrading the application. The #2 rule is after a disastrous update, ROLL IT BACK! 

Sonos brand has been proven to be total disappointment. Never again into same trap.

Have they issued an update yet???? I uninstalled the app and reinstalled, but I still can’t access my music library.  It’s June 17….where is the update that was promised??? Or am I missing something?

If I am in the wrong, somebody PLEASE tell me! I MISS MY MUSIC!

The June 13th update comprised:

Introduced mute button
Added numerical values to the volume and group-volume sliders
Improved TalkBack screen reader support for volume sliders
Expanded support for service reauthorization

...so no, our music libraries remain inaccessible via Sonos for many of us.

I have decided that I should not waste any more time trying to make the features that were advertised when I bought Sonos and which previously functioned work. I am fortunate in that my investment is small compared to many others and while I cannot even get the Windows desktop version to find my library or the app to play some radio stations that I previously enjoyed I feel that there are enough other stressful things in life without adding this absurd situation to them.

I'll keep updating in the hope that things get back to the way that they were -which was not without issues; perhaps it would have been useful to have addressed those- but for now I just use alternatives. Sonos appears to have made the "brave" decision to relegated itself to the scrapyard of technology, but as I cannot do anything about it I am going to stop fretting over this (wholly unnecessary) situation. Even if they do get the present defects rectified, given their stone deaf attitude I'm sure that something similar will only happen again anyway 

PS. Offering existing customers a 15% discount on additional products when many cannot get their existing equipment to work says it all really.

My soundbar just bit the dust after 10 years and simply cannot justify the expense of replacing it with another Sonos item. I am ready to make the switch to another system and take the hit for replacing other components as well. But what system delivers the functionality that Sonos USED to have- but is t app dependent? 

How rude. Many of us, including myself, have tried all of those things and still can't access our music libraries. We have every right to rant and insult.

Moderator edit: Please note that you have no right to insult whatsoever - doing so is against the Community guidelines.