Skip to main content
Eking708
Contributor I
May 9, 2024
Answered

New Sonos App broke my entire system. It is unstable

  • May 9, 2024
  • 221 replies
  • 13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Weekendhacker

    Thank God I came on here!  Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos!  Really poor 

     

    221 replies

    Show previous replies
    BrianCactus
    Lyricist I
    May 9, 2024

    Did the exact same thing to my system. My stupidly updated the app on my iPhone and it literally bricked every single speaker in the house. Luckily, I still have the old version on my iPad and it still works as well as Sonos works lol this new app is a complete disaster. I cannot believe they haven’t pulled it back yet. 

      DJ Clarky
      Trending Lyricist I
      May 9, 2024

      Did the exact same thing to my system. My stupidly updated the app on my iPhone and it literally bricked every single speaker in the house. Luckily, I still have the old version on my iPad and it still works as well as Sonos works lol this new app is a complete disaster. I cannot believe they haven’t pulled it back yet. 

      💯% 👆

        Zmcooks
        Lyricist I
        May 9, 2024

        The crazy thing is that the sound quality on these speakers are insane. How could you be a company that FORCES users to only use Wi-Fi connections to even set up $600+ dollar speakers. And then let them fend for themselves on these shit apps. It legit only gets worse, the app before this was a joke but now I can't see my TV and can only control the volume through my TV's remote. Can't connect my 2 Ones for surround and when I click on to my playbase+one sl it unselect automatically. I agree with all the people here, do you just have a group of people in a room trying to break your company. 

         

        If all of this wasn't forced through this app it wouldn't even be a problem. Like why can't I just set up a room, add my speakers to that room and choose the location of each speaker. That seems way more simple than whatever you all have chosen to do.. smh $1500 for a sound system and you can't even use it. Get it together guys!  Your sound quality is legit one of the best I've ever heard but making all these peoples systems turn into paper weights. Come on 

          DJ Clarky
          Trending Lyricist I
          May 9, 2024

          Need someone

          to make a new basic app to bypass the shit ones forced on us. Like - use Spotify on your phone and connect to speakers from there - bypass the Sonos app. 

            bullen
            Contributor II
            May 9, 2024

            ...ok, glad to know it’s not just me. This update really is awful. Not only full of bugs apparently but an awful UI and missing basic functionality like being able to shuffle an entire music library!!!!

              ChrisJC
              Enthusiast I
              May 9, 2024

              Android Roll back steps to 16.1:-

              I uninstalled the sonos app.

              Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.

                jchen135
                Lyricist I
                May 10, 2024

                I’m also in the same boat with the new app not working on my iPhone. I have found that you can manage a few things on your system from the sonos web app (https://play.sonos.com/en-us/web-app)

                  Adu78
                  Lyricist I
                  May 10, 2024

                  I had to reinstall and reset the app too. Now it finds my speakers. But I can't access my music library anymore. So my several 1000 € system cant do anything anymore. We have sonos boxes in any room and they just put out a new app that cannot access my NAS's share anymore… The whole part of connecting via SMB is not implemented anymore…. They should be forced to take back all my sonos components by law...

                    Dchamann
                    Contributor II
                    May 10, 2024

                    Awesome, thanks for the new app. Glad I have speakers I can't use now. 

                      maipenrai
                      Lyricist I
                      May 10, 2024

                      Since update my sonos app I can’t use for the radio broadcast but when I use Youtube and apple music still can find my sonos one. I think update has a bug or software problem. I hope to get the soulution from Sonos ASAP!

                        Show more replies
                        Terms & ConditionsAccessibility statement