Skip to main content
Eking708
Contributor I
May 9, 2024
Answered

New Sonos App broke my entire system. It is unstable

  • May 9, 2024
  • 221 replies
  • 13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Weekendhacker

    Thank God I came on here!  Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos!  Really poor 

     

    221 replies

    Show previous replies
    B29450
    Lyricist I
    May 9, 2024

    New APP sucks. It used to be easy and predictable. Now I ask a simple question - what the hell happened to Que’s? I have hundreds of albums in digital form on my own server and I now can no longer just add an album to a Que. it seems that functionality has been tossed. 
    I rarely stream. I have my own content I want to play. 
    please tell me how to do this or fix the damn app. I have thousands of dollars wrapped up in your products over 15+ years. It seems that with each “upgrade” we lose the core of Sonos. Playing music. 

      LuluMR
      Lyricist I
      May 9, 2024

      I’m in the same position.  System now unusable.   Tried  deleting and reloading the app, tried logging in and out, but none of my speakers will connect.   I’ve told my partner not to update the app. We have a party on Saturday and don’t want to risk having no sound system beyond a little tiny blue tooth speaker.   So frustrating to then receive the email from Sonos today promoting the shiny new app.

      Lulu

        Ymedik
        Lyricist II
        May 9, 2024

        Thank you Sonos for this new app update. Nothing is working anymore.

        No waking service, bad surging and so on.

        Terrible. 

        How can i downgrade to the previous version?

        Hope to hear something from you.

        Ymedik

         

         

         

          Ymedik
          Lyricist II
          May 9, 2024

          Same here. What’s happened. It’s broken - how can I revert to old app. What a mess. What a joke of an update. 

          Terrible update. 

          How is this posible?

           

            Ymedik
            Lyricist II
            May 9, 2024

            17 years…first 5 were great…second 5 okay…last 7 nothing but pain and this new App is a disaster. Great idea to Beta test on your customers. No idea where several of my components are and impossible to play music in the room selected. The person/team that rolled out this App should be fired. If I didn’t own so many components I’d make the switch. But even if I’m stuck, no one I know will ever be in this position…RUN AWAY…SO NO SONOS!!!

            If this Will not change within a view weeks i Will Switch to.

             

              DJ Clarky
              Trending Lyricist I
              May 9, 2024

              Same here. What’s happened. It’s broken - how can I revert to old app. What a mess. What a joke of an update. 

              Terrible update. 

              How is this posible?

               

              Absolute joke. 

                DJ Clarky
                Trending Lyricist I
                May 9, 2024

                So give us back the beige app now until it works on all systems. Like - get it back on the App Store you absolute tossers. 

                  DJ Clarky
                  Trending Lyricist I
                  May 9, 2024

                  ANSWERED - NOPE

                    PDH92
                    Lyricist I
                    May 9, 2024

                    The worst app update I’ve seen in a long time, whoever was in charge of testing and UX needs firing.

                    Sonos why did you release this with so many clear bugs and faults, so many things broken or missing completely 

                      Bob235178
                      Bob235178
                      Enthusiast I
                      May 9, 2024

                      Seriously, this company’s software development is horrible.  Since the entire company relies on its software as the core component of its system, you’d think they’d be good at QAing the software BEFORE it is released to everyone.  
                       

                      My entire system is wonky, my sub appears to have died, and my arc system with 2 era 300s and the sub simply doesn’t work anymore. 

                        Show more replies
                        Terms & ConditionsAccessibility statement