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Eking708
Contributor I
May 9, 2024
Answered

New Sonos App broke my entire system. It is unstable

  • May 9, 2024
  • 221 replies
  • 13402 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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    Best answer by Weekendhacker

    Thank God I came on here!  Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos!  Really poor 

     

    221 replies

    Dave59
    Contributor I
    May 9, 2024

    I would agree. I’ve had nothing but problems since this new “update.”  Music drops in and out. Also don’t like the change to speaker volume controls. 

      JLKnight
      Lyricist I
      May 9, 2024

      Same problem here.  I am currently on a 50 minute hold!!!

        davelby414
        Enthusiast I
        May 9, 2024

        If it’s any help the new app bricked my S1 Play:3 pair and they simply would not connect and register with build 80. Multiple resets and swearing later I used another emaill address, created a new account and got the 3’s, Move and Amp on build 80. A day wasted and support tried to blame my router.

          Eking708Author
          Contributor I
          May 9, 2024

          well of course; it couldn’t have been Sonos’ fault. Masters of deflection. Such a trashy company.

            Weekendhacker
            WeekendhackerAnswer
            Contributor I
            May 9, 2024

            Thank God I came on here!  Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos!  Really poor 

             

              Bigfootrick
              Lyricist I
              May 9, 2024

              I had a 1 ½ conversation with tech support. it seems that by resetting the app it would ask to re add the system. it did it and the rep was able to see my system on their end but it still did not show on my end. it does show on my old Mac app but it doesn't work properly. the did this 4-5 times but could never get it to appear on the app. He  filmed the entire session using a program so he saw what I was seeing. I can still use speaker under voice control but the app is useless. he was going to the higher level support and get back to me but as of now hasn't. I think the app is broken which bricked the system . no easy answers so I think I may give it until Monday . he did tell me there is no way to go back to old app which worked fine.

                Dr. Cogent
                Enthusiast II
                May 9, 2024

                It’s complete trash. I can’t even search my Music Library that I share from my Windows PC via SMB.

                If there is a way to have the search actually search my music library, it’s not obvious. It wants to search services, like Pandora, which I don’t use.

                  Eking708Author
                  Contributor I
                  May 9, 2024

                  Thank you for this update!  Very helpful appreciate you. 

                    MTfudibygib
                    Lyricist III
                    May 9, 2024

                    17 years…first 5 were great…second 5 okay…last 7 nothing but pain and this new App is a disaster. Great idea to Beta test on your customers. No idea where several of my components are and impossible to play music in the room selected. The person/team that rolled out this App should be fired. If I didn’t own so many components I’d make the switch. But even if I’m stuck, no one I know will ever be in this position…RUN AWAY…SO NO SONOS!!!

                      DJ Clarky
                      Trending Lyricist I
                      May 9, 2024

                      Same here. What’s happened. It’s broken - how can I revert to old app. What a mess. What a joke of an update. 

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