Avid Contributor II

New SONOS App - Alarms

Forum|Forum|2 years ago
May 8, 2024
233 replies
13615 views

App has been upgraded, We onlu have IOS no access to Mac or Windows,

Lost ability to use alarms etc

Can we reverse upgrade and go back?

New app is awful! so user non friendly

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Pinned Reply By Jamie A

Hi all,

With the latest update, alarms are now available in the Sonos app. You’ll need the latest version of the Sonos app and speaker firmware to have them show, and steps are posted in the Sonos App Redesign AMA, which are:

Update your app to:
1. iOS: 80.00.08 - available now in the App Store
2. Android: 80.00.05 - available now in the Play Store
Update your firmware to 79.0-52294 - available now via the Sonos App:
1. Tap the settings gear in the top right
2. Select “Manage” next to your system name
3. Select System Updates
4. Select Check for Updates
Launch the Sonos app twice in order to guarantee we fetch the latest feature flags:
1. Start the Sonos app
2. Force quit the app
3. Start the Sonos app again

Once you’ve performed the above, you’ll find alarms in the Sonos app under System Settings (⚙) → Manage → Alarms.

You can view the current roadmap on our article for Future Feature Updates in the New Sonos App and also in the Release Notes for Sonos software updates.

If you have any further feedback to share, please continue to share it the main topic for the New Sonos App linked below or any relevant threads on the community:

Show previous replies

S

SveinGB

Lyricist I

Why are you wasting time and annoying people by launching a premature app without alarm function? Extreemly annoying! You should at least warn us that this function will be lost If we update to the current useless version.

P

peteruithoven

Lyricist I

One workaround, for Android, seems to be to uninstall the app and download the apk of the old version, from for example:

https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/

Y

YgiPhoenix

Lyricist I

The new app is awful. The only reason I have a Sonos move in bedroom is for the alarm!

B

Barney5252

Lyricist I

Why !!! No alarm or timer function on the lastest app update. Also no option to add tracks to queue . What is going on Sonos ??? !!!

R

RAMSDENJ

Lyricist I

Disappointed the alarm function has been removed. Have been using this for many years! Please replace this before I trade my heavily invested SONOS system for a new one. To date I have loved the set up but now feeling frustrated.

A loyal customer

S

Sleepy needs an alarm

Contributor I

We need alarms now not at the next upgrade...give us back the old app - roll back the app it was better before!! We could use it and it worked, speakers are now useless for the purpose i got them! Never buying another sonos product ever again if I can only control them through this ** app.

I

icbank

Contributor I

Hi all,

I have gathered your feedback regarding Alarms in the Sonos app from individual threads and compiled it here. I understand your frustration and can assure this feature will return in a future update, however I can’t provide an ETA on when.

If you have any other suggestions or comments, please let us know by replying here or by posting in the Sonos app announcement thread linked below:

That thread, along with all other feedback, threads, and comments regarding the Sonos app, will be closely monitored and forwarded to the relevant teams.

Why isn't someone responsible/with insight from Sonos answering customers' questions about when the next version with support for alarms will be released? It should be a matter of days instead of weeks. Many are dependent on the alarm functionality.

To me, it seems a bit like Sonos doesn't care about the users who have now bought the product and just ignores their very relevant questions. In general, this app update should not have seen the light of day before there is support for all existing functionality.

Sonos is behaving very unprofessionally!!

S

Sweet Jimmy

Lyricist II

Why are Sonos app functions being removed with each of the recent updates? Isn't that a downgrade!?

First, the ability to play music files on "This Device" was removed, meaning an external Music Library is required to play music files. Second, the Alarm/Timer function is gone, meaning I have to use my laptop app to set an alarm. Third, my Android app never finds my products when i first start it. I have to shut down the app and restart it. Second time always works but is slow. (don't tell me to restart my router)

I've invested alot of money in Sonos product and no longer have the same functionality as when I first purchased them several years ago.

I'm completely frustrated!

C

Clandic

Lyricist I

Not only have I lost all my alarms and access to sleep timer but one day later I lost all access to any of my Sonos components! It can't find any on my network and keeps saying they need to be on same network - they are! I've tried both 5G and 2.4G networks - nope! Can't add them as a new system either. Done all the usual - turn everything off rest uninstall blah blah blah. So I basically have 6 very expensive lumpy ornaments and no means of playing music, listen to podcasts or the radio.

So I've gone out and bought a Bluetooth speaker that just works 🤦🏼‍♀️🤬

M

MattyJake

Enthusiast II

SERIOUSLY SONOS?!? So, your new app, which auto updates in my phone, deleted every single Sonos playlist I’ve created? And it was, of course, impossible to export them at any point to save them because you don’t allow that. So you vaporized a huge part of my music listening experience.

Do you even TEST your software updates before you release them? Or, if there was going to be no way, you could avoid vaporizing playlists with your new update, which is observed to begin with, possibly warn people, so they could figure out how to manually recreate them?

And where on God’s green Earth have you moved “Alarms” to? I only use that feature regularly for my kid to wake up every morning for school.

I have been a customer for 14 years now, probably $7K invested in your products. No other way to put this, you suck terribly.

I highly doubt you’ll have any solution to bring back the playlists that are completely erased, but if you do, I’m all ears. If not, would love to know what sort of compensation you plan on offering all of your customers whose environments you just trashed with a shoddy software roll-out.

SMFH.

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