New SONOS App - Adding to queue

Whatever.

I can choose to listen to whatever music I want wherever I choose to, all with the touch of a button. Then I can choose another piece of music to play next. Then I can choose another one after that. On a whim, I can choose to play a different piece next instead of what I had first planned. I can also choose entire albums, artist collections, and playlists to listen to next if I want.

I can do that for as long as I want and I can choose from just about any piece of music ever recorded.

In brief, I can queue songs to play. That’s all I need from a queue. It all works perfectly well for what I need it to do--nothing F’d up about it at all.

If I want to build a playlist, I won’t use a queue, I’ll use a playlist manager.

Jumping in here because I just solved the “MISSING QUEUE MANAGEMENT FEATURES” issue on my iPhone and iPad. I thought I would share the steps in case it helps others.

First of all, I had to call support on the phone so I had help remotely rebooting all of my SONOS devices (I have a Move, multiple Symfonisk bookshelfs, Play1s, Connect (S2 compatible), Play 3. . . and I am playing music via a local library on my NAS.

The tech on the phone confirmed that the queue management features ARE AVAILABLE IN iOS RIGHT NOW! They just don’t show up for me for some reason. That is to say, I should be seeing these features but I wasn’t. After stepping away to consult with a second level tech and returning with ideas to try, this is what solved it:

1. She remotely restarted all of my SONOS devices.
2. She had me reboot my router.
3. Closed and restarted the SONOS app (iPad).

After these steps, the queue features are there! I see the three bars on each queue item and can now reorder. I see that additional options when I tap the “...” on a song in my library and I can Play Now, Next, Add to end of queue. Tested. It all works great.

A couple things worth mentioning are:

My router is an OPNSense software firewall running on a dedicated miniPC with two NICs. This is a robust, highly configurable router solution to manage VLANs, VPN connections and many other geeky network security details. My internet is Xfinity/cable. I suspect OPNSense router is way way beyond most home networking setups, and I was surprised as hell that restarting my router had any effect, but it did--unless the tech did something else while remotely diagnosing and restarting my SONOS devices that she did not share out loud.

It’s also worth mentioning that I run a PiHole ad blocker network-wide (dedicated raspberry Pi for this). It basically blocks DNS lookups whenever a request is made that matches its ad/tracking lists. During troubleshooting, I disabled the blocking just in case. I don’t think this had anything to do with it, as several first attempts to resolve my SONOS issues were unsuccessful. It wasn’t until we restarted the router that things were working again.

Anyway, I thought I would share that there is light at the end of this dark queue management tunnel.

Months later and this feature still not restored. Sonos have stonewalled for so long with almost nothing done to address restoring features the old app included which they maintained would be returned; what required they be removed with the introduction of the new app?

Music service interface remains poor, the comedy element of BBC Sounds, for instance, contains over 500 available shows, Sonos shows 30. I can access the full range through SonoPhone but not through Sonos. 
 

A corporate misfire of gargantuan proportions overseen by people without the intellectual capacity to apologies or admit failings, all they do is maintain that it will work exactly as we want at some nebulous future date. Ah, tomorrow and tomorrow. 

@Leeds1967,

Which feature has still not been restored, I’m not sure what it is you are referring to.. the thread is about ‘adding to the room queue’ and that’s been available for some time in the new Sonos App.

Point taken, apologies you are correct.  My issues with music services still hold though. 

And is this music on a local NAS server ???? ie. music you own ?

Most companies would make sure the app is solid with all features working before making it a release version. What was Sonos’ intent in basically having everyone  upgrade to an alpha version of the app?  Sonos should have accurate change logs that their customers can access, so that they can make a proper informed decision regarding whether to update thei app. “Bug fixes and improvements” doesn't cut it. 

It’s rather obvious that their intent was to release the Ace headphones, regardless of the condition of the app.  As to change logs, there’s a public Trello board for bugs and improvements here:

Sonos App Improvement & Bug Tracker

Oh, very cool- thanks for the link. 

Sonos support is Absolute rubbish, I have tried LAN, Wi-Fi, Wi-Fi over mesh etc and the app is a POS when to buy a Sonos ray today for the TV and thought naaahhh.

They ruined the app whatever they did, non responsive or if you tried to do something and it doesn’t respond then it might skip three songs or put the volume up higher depending on what you pressed on you phone or tablet.

lets be go eat they haven’t fixed anything it’s gone from a great product to a POS.