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Pinned Reply By Jamie A

Hi all,

I have gathered your feedback regarding queue management and other features in the Sonos app from your individual threads and compiled it here. I understand your frustration and can assure this feature will return in a future update.

If you have any other suggestions or comments, please let us know by replying here or by posting in the Sonos app announcement thread linked below:

That thread, along with all other feedback, threads, and comments regarding the Sonos app, will be closely monitored and forwarded to the relevant teams.

354 replies

Renowned Enthusiast I
Jun 4, 2024 4:31 PM UTC

Nice to see the Play next & Add to end of Queue back.

You're lucky!  You must be on iOS but I'm on Android.

I got all excited when I saw your post and updated. What happened was a firmware update (I know this because it took several minutes to install around my system) to 79.1-53290 but the latest Android controller app is still 80.01.08 for 25 May. 

Still no search, still no queue management.

Still a bummer.

 

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Lyricist I
Jun 4, 2024 4:43 PM UTC

I want to add to the list of disgruntled Sonos owners that the new App does not have added features but has less features.  I’m still trying to figure out what improvements have been actually made.

Queue management is terrible by not being able to edit or add to a queue.  This needs to be brought back ASAP.  please, please, please bring back soon.

Personally, I like a mute button so i can quickly turn volume off when needed rather than slide and slide back to a preferred volume level.  I use my Sonos everyday at work-from-home but need to turn off quickly for calls/meetings etc,

I find it very surprising that a new updated App would roll out with less features.  Does anyone test these things or is it basically done for simplicity.  There are a lot of upset customers for what is branded as a High-end product but has a low-end App.

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Bumper
Jun 4, 2024 4:48 PM UTC

I want to add to the list of disgruntled Sonos owners that the new App does not have added features but has less features.  I’m still trying to figure out what improvements have been actually made.

Queue management is terrible by not being able to edit or add to a queue.  This needs to be brought back ASAP.  please, please, please bring back soon.

Personally, I like a mute button so i can quickly turn volume off when needed rather than slide and slide back to a preferred volume level.  I use my Sonos everyday at work-from-home but need to turn off quickly for calls/meetings etc,

I find it very surprising that a new updated App would roll out with less features.  Does anyone test these things or is it basically done for simplicity.  There are a lot of upset customers for what is branded as a High-end product but has a low-end App.

You can now mute by tapping the little speaker on the left side of the volume slider.

Some queue features are back (add to end and play next) for some people.

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Lyricist II
Jun 4, 2024 4:55 PM UTC

Hurrah! The queue management is back on my IOS device. Should NEVER have disappeared on the initial incarnation on the new app but thanks to the devs for getting it back despite your management structure deciding it could originally ship without it. I’m sure all is not perfect but that was the main feature I used so for now, I am happy

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Lyricist II
Jun 4, 2024 9:29 PM UTC

Hi all,

I have gathered your feedback regarding queue management and other features in the Sonos app from your individual threads and compiled it here. I understand your frustration and can assure this feature will return in a future update.

If you have any other suggestions or comments, please let us know by replying here or by posting in the Sonos app announcement thread linked below:

That thread, along with all other feedback, threads, and comments regarding the Sonos app, will be closely monitored and forwarded to the relevant teams.

Please let management know I will not buy another Sonos product until this queue feature is fixed. It is the entire reason I switched to Sonos in the first place and your hardware update today stopped the old version of the app from functioning at all, forcing me into an app that doesn't work as was described when I spent thousands on this system. 

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Lyricist I
Jun 4, 2024 9:50 PM UTC

Experiencing the same dislike for the new app as everyone here, however from what I have read so far (which is not everything) I am fighting different issues.

If I play from my main streaming service (YouTube music), then all songs jump from speaker to speaker (while I’m trying to play over all speakers) for about 1 or 2 minutes before it automatically skips to the next track. Or it does not skip but will go silent for a while and then pop back on whatever speaker it likes at that moment. 

I’ve uninstalled and reinstalled the app with no change. When I open the YouTube music app and airplay/bluetooth to my Sonos speakers, there is no issues. 

 

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Lyricist I
Jun 5, 2024 11:12 PM UTC

Can we uninstall the update ?? Need to go back to the old version until the new version is fixed….

this is rubbish, ruined our whole work environment.

looking at other options if we cant

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Lyricist II
Jun 5, 2024 11:42 PM UTC

Can we uninstall the update ?? Need to go back to the old version until the new version is fixed….

this is rubbish, ruined our whole work environment.

looking at other options if we cant

I used an app called aptoid that let me download the older version and then I turned off auto update on my phone. But yesterday they forced a hardware update on my amps that required me to update the app in order to use them at all. Not happy. 

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Lyricist I
Jun 6, 2024 12:00 AM UTC

SONOS user since 2013 and I’m blown away that they would create an app update without the ability to add/edit the queue, one of the key, if not defining features of SONOS.

Based on what I’ve seen, that’s one of the last expected patches to the new app. I’d like to add my vote for moving that patch to the most urgent category.

I like the new interface, but the lack of utility is jarring.

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Contributor II
Jun 6, 2024 8:55 AM UTC

In the IOS App, the features Play Next and Add to End of Queue appear to have returned. However I can only make them work partially…

 

The feature seem to work in the way that we remember in the good old app but only if picking tracks from external streaming services.

 

If however I try either of these features with tracks from my local music library, all it seems to do now is repeat extra tracks from the album that’s already in the queue - either at the next track or end of queue location respectively.

 

Anyone else experiencing this happening or am I somehow trying to do it wrong?

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