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Rip Torn
Contributor I
May 8, 2024

New SONOS App - Adding to queue

  • May 8, 2024
  • 354 replies
  • 25380 views

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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    Pinned Reply By Jamie A

    Hi all,

    I have gathered your feedback regarding queue management and other features in the Sonos app from your individual threads and compiled it here. I understand your frustration and can assure this feature will return in a future update.

    If you have any other suggestions or comments, please let us know by replying here or by posting in the Sonos app announcement thread linked below:

    That thread, along with all other feedback, threads, and comments regarding the Sonos app, will be closely monitored and forwarded to the relevant teams.

    354 replies

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    ChaKing
    Lyricist III
    May 16, 2024

    Hi

     

    What happend to beta testers. For the most I do like new features, looks and moving forward. But essentials and must haves for the majority of users, don't ever throw them overboard or neglect them, unless you want to head direct for failure.

    Add song or whatever to queue, add next or add to end.

    It's such a basic feature 🤷‍♂️🙈

    What did beta testers say? Have You, Sonos, tried using usage-statistics to gather info on what Your users actually use the most?

    Even though I like new stuff, looks and features, I would immediately downgrade the app if I could (iOS).

    Please Sonos You are up for work 🏃🏃‍♀️💨💨

    an app that doesnt work how it was designed is not a good app. Likeable new features or not

      Franke
      Contributor I
      May 16, 2024

      I do not feel that anyone is actually working to address this or that anyone is interested in allowing users to return to the previous app….. Unfortunately, we have lost our primary functions and are now stuck. The New App will not browse to my library folders and play or que up the contents of a folder. Since the new app, it will only que ONE SONG at a time?! This has ruined how our household uses your product entirely, as everyone in our household uses our servers for music streaming to various locations in the home. This feature is why we have continued to grow our Sonos product line, but now - we have a house of speakers that can play one song at a time?  Can we fix or roll-back this now vs waiting and hoping ? 

      I had to reshare my music folders to Sonos via the desktop app and then re-add them to my music library. I still can’t edit or even see the queue on the app (I can on the desktop) but I can at least manually navigate on the app through the “Source” on the home page to my music library and play my playlists. I can’t access those playlists via “Sonos Favorites” currently like I used to. I can also play any playlist that’s on my phone still via AirPlay. So those are my work-arounds until mid-June when they will supposedly fix this mess. I hope that helps.

        BehemothSWA
        Lyricist I
        May 16, 2024

        Absolutely atrocious. The app is completely unusable without the ability to add to queue. I’ve spent a lot of money on Sonos products which have now been been drastically downgraded. 

          rinehammer
          Lyricist I
          May 16, 2024

          When will it be back?!? Any amount of time is unacceptable. Updates that remove features and restrict usage are not updates. Why roll it out if it wasn’t finished or near ready?

           

          No more excuses. Only solutions. 

            adknepper
            Lyricist I
            May 17, 2024

            Obviously many others share my sentiment, but the removal of queue management from the updated Sonos app is inexcusable. This is such a massive downgrade in my experience as a customer. I own five sets of Sonos One SLs, two Ports, and a Move. I've recommended Sonos to many friends and family members. I'm not sure I could recommend your products at this point and am seriously reconsidering my choice to invest so much in the Sonos ecosystem. I hope you take this feedback seriously and implement a fix quickly.

              Funkygroovemaster
              Lyricist I
              May 17, 2024

              I’ve been onboard since the beginning. In fact most of my friends tell me I should be a spokesman for the product. Paid the costly upgrade from obsolete S1 to S2 etc

              This queue management oversight will definitely see me explore other options. 
              Hit play next on a few songs & see them prioritise queue. So good when friends log into system. Everybody including family & guests know the rule

              Play next & add to queue not available with new update…..wow This oversight will most definitely see me explore other options

               

               

               

               

                Peter Weldon
                Trending Lyricist I
                May 17, 2024

                I’m going to type in ALL CAPS (something I never do) …. SONOS, PLEASE LISTEN TO YOUR CUSTOMERS. YOU BLEW IT. ADMIT IT, AND PLEASE DO THE RIGHT THING. AT THE VERY, VERY LEAST, YOU CAN (YOU MOST CERTAINLY CAN … YOU DO HAVE THE MEANS) RELEASE A VERSION OF THE APP THAT WILL ALLOW THOSE OF US STILL WILLING TO WORK WITH THE INVESTMENTS WE HAVE MADE AND USE THE SPEAKERS WE HAVE PURCHASED. FAILING TO DO SO WILL SPELL ITSELF OUT. YOU CAN EITHER BE A REPUTABLE COMPANY OR CHOOSE ANOTHER ROUTE. THE BALL REALLY IS IN YOUR COURT. IT REALLY IS. YOU MAY NOT CARE, BUT SOME OF US WHO HAVE NOT ONLY INVESTED IN YOUR PRODUCTS FOR PERSONAL ENTERTAINMENT,  BUT ALSO RECOMMENDED YOUR PRODUCTS TO OTHERS, ARE NOW VERY SERIOUSLY LOOKING FOR ALTERNATIVES. IT MAY NOT BE EASY, BECAUSE MOST OF US DO NOT MAKE WHAT YOUR EXECUTIVES MAKE FOR A LIVING, BUT THIS LITTLE SLICE OF LIFE (OUR MUSIC) MEANS A LOT TO US, AND IT’S ALMOST AS IF YOU ARE LAUGHING IN OUR FACES.

                I ABSOLUTELY REFUSE TO UPDATE THE WINDOWS VERSION OF YOUR SOFTWARE AS I FEAR THAT IT WILL RESULT IN ME NOT BEING ABLE TO USE ANY OF MY SPEAKERS. THAT IS INCREDIBLY LAME!!!! I EXPECT THE DAY TO COME WHERE I WILL BE EITHER FORCED TO UPDATE OR NOT BE ABLE TO USE THE SPEAKERS I HAVE PURCHASED. IF/WHEN THAT DAY COMES, THAT IS A DAY OF NO RETURN FOR ME PERSONALLY. AGAIN, YOU MAY THINK THAT THIS IS NOTHING, ESPECIALLY FOR THOSE IN THE COMPANY WITH VERY DEEP POCKETS, BUT COLLECTIVELY, THE WORD WILL GET OUT. I AM CERTAIN OF THIS. I HAVE (NOW, IN SHAME) SOLD A NUMBER OF SONOS SYSTEMS (PERSONAL AND OFFICE) TO A NUMBER OF PEOPLE. I WILL DO THE OPPOSITE UNLESS I SEE SOME GOOD WILL ON YOUR END. I WILL LITERALLY GO OUT OF MY WAY TO LET PEOPLE KNOW WHAT KIND OF COMPANY THEY MIGHT BE CONSIDERING.

                PLEASE, PLEASE, PLEASE … DO THE RIGHT THING AND MAKE THIS RIGHT.

                Frostie
                Trending Lyricist I
                May 17, 2024

                I’ve been onboard since the beginning. In fact most of my friends tell me I should be a spokesman for the product. Paid the costly upgrade from obsolete S1 to S2 etc

                This queue management oversight will definitely see me explore other options. 
                Hit play next on a few songs & see them prioritise queue. So good when friends log into system. Everybody including family & guests know the rule

                Play next & add to queue not available with new update…..wow This oversight will most definitely see me explore other options

                 

                 

                 

                 

                Worked for me, but then………..;-)

                 

                Frostie
                Trending Lyricist I
                May 17, 2024

                I've been a Sonos fan and owner since the early days, and I bought Sonos primarily to play my private library. That's still what mainly use it for as I'm not really interested in streaming. I now own 6 Sono units, but Sonos have removed the very functionality for which I bought it. 

                I'm far from satisfied, and far from convinced that library functionality will return any time soon or indeed ever - my perception is that Sonos sees private libraries as history and is now only focused on streaming. Consider, for example, the killing off of a list view for artists, albums and tracks in favour of album art and graphics, despite the wave of protest and the obvious drop in usability.

                I'm starting to cast around for a better and more credible solution, and if the local library support fails to reappear within a couple of months I'll accept that it probably never will and switch to another system such as Bluesound, which I see as the obvious alternative (possibly with a soundbar from Bose as the Bluesound soundbar is physically too tall for my setup).

                Watch this space - if you want to pick up some pristine Sonos kit I might well be somewhere to look!

                Plays my Library fine :-)

                 

                Frostie
                Trending Lyricist I
                May 17, 2024

                I just noticed there is an update for the Windows app. I am really reluctant to update, as it is working vs. mobile app (can add to the end of the queue, see’s both of my library locations (on computer and NAS), etc., so I am afraid if I update, that won’t work either.

                Anyone else update the Windows app? I assume we’ll eventually be forced to at some point and hopefully that won’t spell the end. If the same issues happen on the Windows end, it will be game over for me.

                 

                The Windows app update is fine :-)

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