New Sonos App

Advice to possible new SONOS clients: Steer away of this company!!!

They have lost their way.

The new app totally sucks.

Please fire the CEO.

This is complete garbage.  I just had to re-enter all of my speakers into system settings and half way thru the first time the garbage app crashed the after the second time of adding my speakers to the network, NOTHING SHOWS UP!  WTF Sonos--get this fixed NOW or I am telling my installer to get this crap out of my house.

I tried to play music from a pair of play 1’s on the new app in one specific room and couldn’t get it to produce any sound. I have done all of the updates. The Sonos app indicated that the music was in fact playing, but there wasn’t anything audible. I have a three room system. It has worked since the update, although often with difficulty (wonky volume control, randomly stops playing, hard to get to play). I used the Spotify app instead of the Sonos app and was able to get the speakers to play. I would prefer the Sonos app function like it used to rather than have to rely on another company’s software ( Spotify) to get my Sonos hardware to function. In a jam, Spotify might get your speakers to work when Sonos fails. Not ideal, but at least something. All of my speakers have functioned together and separately since the update. Not that time. I’m looking forward to the Sonos getting this under control. I have enjoyed many years of good luck and fine audio from Sonos, it would be nice to get back to the good old days. I’ve read hundreds of posts from these forums and more than a couple of articles about this. I would find it helpful if Sonos would make a statement indicating what went wrong and why then describe their plan to get things back in order.  

Totally agree with comments, the app is an embarrassment, SONOS do it again, put profit above customer experience … drops out every few mins, I’ve spent the whole evening looking at the first song I’ve played. Is so slow to do anything … just hope the whizz kids fix quickly with some updates. It’s so sad as the sound is just the best … 

I can't even see my arc in the app, man I should have had a look here before buying, what a total mess

Sonos have just released app update 80.03.06 it’s far from acceptable but may allow you to at least see your arc and operate it 🤦‍♂️

very interesting to read this. if it’s the case, I wonder do the headphones work seamlessly with the v80 app? I mean, without lag or constant losing connection or disappearing from the app entirely?  I wonder also how many of the headphones they have sold already?  It strikes me that with money being fairly tight for the majority of people, there are going to be a lot fewer people willing to spend £450 on headphones that I guess the only extra functionality you get over regular wireless headphones is that they connect to your Sonos system?  That is, if your app can find and connect with your system?!?!  I’ll stick with my Sennheiser headphones thanks

edit: I just read here https://www.audioholics.com/news/sonos-ace-headphones that the Sonos headphones cannot be added to an existing system!!  Only to an Arc soundbar!  Sorry but LOL!!!  

Still not working sadly, updated both ios and Android apps, factory reset on my arc, and still no luck, however I can cast music to the arc using other apps, which leads me to think the bar connectivity is OK, and its just a horrible app experience. That being said I want to have surrounds and a sub, but I need to have the app working to do so right? 

Sorry for the double post, this might be useful to someone else struggling with the new app, I downloaded the windows .exe from sonos and updated my system from there and now it seems to be working without issues in both iOS and android apps, I was even able to run trueplay without issues, so there it is, in case someone wants to try out

Sounds great - how does that work in detail? Thank you.