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Contributor I
May 18, 2024
Answered

New Sonos App

  • May 18, 2024
  • 39 replies
  • 1491 views

Does anyone know when this terrible new app will be fixed or updated?

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Best answer by GuitarSuperstar

See this post from Sonos:

 

39 replies

Lyricist I
May 22, 2024

Can you please reinstate the numerical volume readout in the APP when adjusting the volume in a particular room or better yet introduce a volume readout when adjusting three TV Volume please?

Lyricist I
May 22, 2024

Sonos doesn’t seem to reply in this thread? Still looking for my mute button in the new app...

Enthusiast II
May 23, 2024

They are using their new headphone with noise (complaint) cancellation.

1 STAR RATING PLEASE...

Contributor I
May 24, 2024

What is the current version for a MacBook?  I assume it’s not 16.2.

Contributor I
May 24, 2024

Give us the old app back-please! Worked just fine and MUCH more user friendly. 

May 24, 2024

Can I just ask one genuine question here.  I do get that a lot of people are having issues with the app, and those that are not having issues still have some lost functionality until they get added back in.  I get that.  I’m not questioning any of that.

But some people say that the new app is unintuitive or not user friendly.  I’m curious why people think that.  It’s different, sure - but it took me all of 2 minutes to find my way around.  I mean it’s literally all on one screen — all of your favourites and services and swipe up for all of your rooms.  I’m not talking about setting up systems or other peripheral activities here, but in day to day use what is difficult or unintuitive about the new interface ?  I am genuinely interested in properly reasoned explanations here.  

Headliner I
May 24, 2024

Can I just ask one genuine question here.  I do get that a lot of people are having issues with the app, and those that are not having issues still have some lost functionality until they get added back in.  I get that.  I’m not questioning any of that.

But some people say that the new app is unintuitive or not user friendly.  I’m curious why people think that.  It’s different, sure - but it took me all of 2 minutes to find my way around.  I mean it’s literally all on one screen — all of your favourites and services and swipe up for all of your rooms.  I’m not talking about setting up systems or other peripheral activities here, but in day to day use what is difficult or unintuitive about the new interface ?  I am genuinely interested in properly reasoned explanations here.  

I would agree that it being different is probably the number 1 issue.

Number 2 is the missing features which simply mean that people are going to the app to do something that the app cannot do.

The “focused” speaker/room gets confusing if you have Sonos in multiple rooms. I have it in 6 rooms meaning it is easy to get things wrong and start music in the wrong room.

Putting alarms on the settings page is illogical most people will want to set alarms for a room/speaker so put it on there.

It just is not that customisable yet. Sonos pushed this benefit but they have a long way to go.

The order of rooms/speakers is a case in point. I would prefer they were in alphabetical order but I am stuck with:

  • Selected first
  • Any active next in alphabetical order
  • Inactive last in alphabetical order

The result is the order changes all the time.

There are others but I think that gives you an indication of why I think the new UI is disappointing.

Lyricist II
May 24, 2024

The absence of features that were present initially is the biggest disappointment for me. My playlists aren’t as useable, other control features seem to be absent. I’m using a iOS Apple phone product.

Lyricist II
June 3, 2024

 

My Sonos--Browse--Rooms--Search-- Settings.

These buttons at the bottom were always there. And did 95% of what I needed daily.

They never moved no mater what screen I was in.

They are gone,,,, WTF?

 

Lyricist III
June 4, 2024

@Andrew-s while I have gotten it up and running it was not without it’s difficulties.  I have just an Era 100 on the S2 app and it literally couldn’t find it after several different attempts to add the speaker.  On my S1 I have 10 devices, and only half can move to S2.  On the new app and era 100 I did finally get it figured out and added.  Once added, the speaker would only play from the Sonos radio and if I selected anything from Apple music it simply played nothing and blinked through each song in the currently playing screen.  Lastly, once I got past that by resetting the app and reattaching Apple it will now play music only there is no way to build a play list, add to the queue, edit the queue, play next and a host of other features that on my S1 app are parts of the main reason I love the Sonos system.  Lastly, even if I get past that, searching music could be made better again by allowing me to search and denote what I’m using to search like song, artist, album and so on.  The returned results are clunky and much more random than I got in the S1 app.  So while this app “may be usable” it is surely not great.  Maybe you’ve only used the S2 app so you don’t know what you’re missing or how much worse it is to use.   I know that if I continue with S2 as is I can skip the fun nights of multiple people over that have the app installed each selecting from their personal favorites to build a queue that is unique and entertaining.