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Hendo0000
Contributor I
May 11, 2024
Answered

New App wont connect to my existing system. Old App works fine.

  • May 11, 2024
  • 24 replies
  • 3196 views

I have downloaded the new app to my iPhone and one iPad and these devices are no longer able to connect to my Sonos system. Whereas I’ve kept the old Sonos app on another iPad and am still able to connect fine.

 

i have contacted Sonos who were unable to fix my issue.

 

Is this unique to me or is anyone else experiencing the same?

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    Best answer by Adriaanajax

    Removing Boost out of my Sonos S2 system and connect the speakers to wifi solved the problem for me. Nevertheless I hope that Sonos will update the app and make the use of Boost possible.

    24 replies

    Show previous replies
    Ron M.
    Lyricist I
    June 8, 2024

    I’m having exact same problem. ‘New’ black app icon does t work on iPhone or iPad. Argh. 

    Same here - entire system is dead - only play base working since it is wired to router.  Sonos should be ashamed of what they have done to customers.  I will be selling my system unless they get this corrected soon.

      Kmccord2
      Lyricist I
      June 12, 2024

      Still an issue here!!!  Ugh awful this should have been found in testing

      Ron M.
      Lyricist I
      June 12, 2024

      Good morning.

      To be fair, I was able to get someone with Sonos tech support to help me with my problems.  He was able to get evrything back up and running and showed me some things I can do to deal with any other issues that might occur.

      In light of this REALLY good help, I am now a happy customer again!  Even though the wait time is long, get to Tech Support and they should be able to help like they did me.

      Good luck.

       

       

       

      Alastair E2
      Lyricist I
      June 20, 2024

      Since installing the  new APP It now takes several minutes to connect to the system and I have lost my Spotify link. We buy Sonos because we love music, I have speakers in every room and my user experience has gone from  modern Apple  levels of quality to Windows 95. This seems a common fault and so fundamental to a Sonos users enjoyment.

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