New App wont connect to my existing system. Old App works fine.

This is a fundamental problem and contradiction because they are moving the controller software to web based from LAN WiFi. The hardware is designed for LAN so by moving the software infrastructure to the web you have to be connected to the internet. If the internet drops your local system will not work properly whether you have Boost or not.

Downloaded the new app (S2) to my new iPad air and cant link to my existing S2 system. It keeps telling me that the sonos system is not on my Wi fi network. My PC and my phone all work on the existing system and even had it running when I tried to link.

Also used the new app on my phone to find we can no longer add a track or album to an existing queue??? It keep removing the existing queue. The “add to queue” function does not exist now.

I want the old version back please, if I had know it would give me problems like this I would not have updated.

Half of my speakers are ethernet connected, and I don’t see them either. So it’s not a wifi problem. And my tablet with the old app still see my system. My router is fine (gamer router, centrally located).

If TC123246 is right,

I’m really not happy to read that. Had I known when I first started to put a speaker in every room… So if I choose to disconnect from the web for a while, I can’t even listen my old mp3’s?

I never come on these forums but felt compelled to as I too am having this issue. My new app on my iPhone cannot find the system and the old app still works. I’ve made no changes to the router/passwords and the new app was working for the past few days but now cannot connect. I do not have a boost so this is not necessarily the issue. 
I love the Sonos brand and have invested heavily in both speakers and shares of the company. Please reinstate the S2 app in the App Store while you sort this out Sonos. I’d rather not wait until June to use my speakers from my phone if possible. 
 

I accidentally upgraded to the new Sonos app due to an issue with my system at work and couldn’t regret anything more. I can no longer control my home system of 7 speakers because the new app refuses to find the system. What a complete joke. Over a decade of mostly flawless use and now Sonos is destroying the user experience for an insane number of people who’ve made them a successful company by investing in their products. 

Has this new app been testes at all? After the (regretable) upgrade to the black-colored (!) sonos app on my iPhone all favorite radiostations were gone. I've been able to put them back, but now suddenly (June 5, 2024), my wife's phone cannot use Sonos at all. It's asking to accept the licene agreement but there is no way to accept this. Neither on the app nor on the online link. he's stuck now.

Update: the new App would ‘sometimes’ connect to the Sonos system in my office, but would always take 20-30 seconds to find/load the system or what was playing.

at home I could still not connect to my system, so I app and reinstalled. Now I can connect to my home system.

unfortunately, now the app refuses to see/connect to my system at work.

What a joke, Sonos. 

My new black app is just slow to find system when I open app every works fine when it does find system 

This sonos products are expensive ti bought sonos because they are very easy to use and get music thourgh all of house very easy but now the app sometimes takes 2 minutes to find system 

If I close app and restart that helps

The new black app is dreadful, don’t just change things for the same if it, old one worked fine, just STOP.

We have the same problem. The new Black App works OK on my iPhone, but my partner has just upgraded to a new Samsung Galaxy, and it won't even let me accept the Terms and Conditions to log into the App. Absolutely Bloody Ridiculous!