New App wont connect to my existing system. Old App works fine.

I’m having exact same problem. ‘New’ black app icon does t work on iPhone or iPad. Argh. 

I also face the same problem. I have a Sonos S2 system with boost controller. Resetting the Sonos equipment had no effect; the problem remains.

I am seeing same issue with move. With new app unable to connect move 

I have the same issue.  The old app worked fine,  my macbook on the same wifi works fine.  The new app will sometimes connect after waiting for a few minutes on the app, or sometimes not at all,.

After speaking with the Sonos Helpdesk, one of the issues is with the Boost. The fix was to disconnect the Boost from my router and hardwire one Sonos speak to the router. The enabled the new app to connect to all of my Sonos products.

This works but is a bandaid solution at best. 

The Helpdesk advised me that a fix for this is due to be released sometime in June, perhaps mid-June.

This is a really disappointing effort made by Sonos and has made me wonder if the products that I have will sometime be made obsolete and incompatible with the Sonos system in the future with future updates.  

Held off installing new app on my Pixel 6a until alarm issue fix. Using my iPad yesterday I noticed that alarms are back, so I updated the android app, big mistake. Now I keep getting message “system not found” even though it comes up with my system name. Ask’s me to login but it won’t let me. Cmon Sonos get your “s##t” together. Not having any problem connecting with iOS.

Set up a new system of ARC, move 2, ray and it was buggy finding the units (had to default the Move 2 several times before it stayed). Finally got all of the units in the app and when wife tried to join existing system it kept saying not found. This is her  iPhone so I partially blame Apple. Then items dropped off my app and refused to be found again. While I had the app running for a brief period it was a jumbled mess to try to get music to play.  I hate it when companies release worse than Beta stage software as an  "UPGRADE" and then won't apologize for screwing it up and lack the sense to set everything back to the way it wad and want until they are actually ready to release functional software.

Exact same here. I truly regret to have replaced my old reliable hify sound system for this WiFi system. The sound is great… when I can hear it. Now, I’m having a party at home with my garage radio, for sonos is not accessible.

Same issue here.  The new app connected for a bit, then disconnected.  When the recent update downloaded, it connected again for a bit, but then disconnected.  Fortunately I did not update my iPad, and the desktop app works on my Mac.  I tried the web app on the iPhone browser, but got the error message that the screen size was not supported, unfortunately.  Everything works, just can’t control it with my iPhone.  And plugging a speaker into the router is not a viable solution given where my equipment is located.  Hopefully a fix will be released before June!