new app update is SLOW. SLOW. SLOW!!!!

Same overhere. Got 12 Sonos speakers all connected on an reliable LAN. The old app was also not really responsive but the new version is really a disaster!

When controlling volume there is a lag of more then 5 seconds. This is not acceptable. Loading playlists is failing in 70% of the time. Fastforward function and loading new playlists are not responsive and very slow.

I bought Sonos because of quality and wanted to spend more money to get this  but  this is really disappointing.

Sonos do something with it!

It’s a nightmare. How did they manage to make it worse??? Almost unusable. Just some restyling of the  graphic and it takes forever to change song, skips songs, volume is impossible to adjust. So disappointed with this company and I have 10 speakers. 

Come on!  At minimum, fix the volume adjustment issue. It takes seconds to respond at all, and then 3/4s of the time, the volume returns to where it was before a few seconds later. It makes me HATE my Sonos system.  I’m running the app on a gen 6 iPad, so recent hardware and OS. This is absolute incompetence. Sonos, you make incredible hardware, but it’s mostly reliant on what has always been a substandard control app. Now, it’s just unusable. FIX THE BASICS NOW!!!!!

While heartedly agree - the app is a massive let down - wish I’d ignored the update.

What a user experience and PR mess!  I am/was a huge fan but am about to replace my whole system and hear the same from friends if nothing happens fast. A premium product/investment should provide a premium experience, always and seamless.

Please acknowledge at least that you let us down and that you are working on a solution. It is OK to make a mistake but not hearing from you is making it worse and lets me draw my own conclusions.

ps. in the meantime - stop sending emails promoting the new app(!) or creating buzz about new products releasing soon,…. we couldnt care less at this moment

New app is pathetically slow. 

The only positive the the additional steps i now make to get the the buttons on the devices rather than using the app.

Meanwhile my for old units on S1, i have almost instant control as soon as i open the app.

Its really not go enough.

Is there a way to go back to the old app until the abomination of a so called new updated app is fixed?

Hello Sonos, where are you? Please respond to all of your customers who spends lots of money to have a premium product! Solve this problem fast as your customerbase will decrease rapidly if you ignore everybody. Do you not appreciate feedback? 

Why, why, why? 
app slower than ever before, volume lagging, search lagging, loading music lagging, speakers unresponsive and lagging, speaker selection lagging, spotify cutting off every now and then, adding new speaker to system- you beter put a holiday in to work as it takes that long to get it in the system. 
not to mention the app layout is horrendous takes you longer to sift through everything on top of it already running slow 

why change something that worked perfectly fine. 

Sonos, is this the latest trainee project?😂