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Mike Grant
Contributor I
May 9, 2024

new app update is SLOW. SLOW. SLOW!!!!

  • May 9, 2024
  • 174 replies
  • 14860 views

Before I get into how SLOW it is, let’s talk about the interface - TERRIBLE.  
Alarm - missing.  

Search - terrible.

play list maintenance- missing

i completely regret adding multiple SONOs devices to my home.

 

hey SONOS -  get your act together and FIX IT!

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    174 replies

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    robolab
    Enthusiast II
    August 15, 2024

    Some light reading as there might be a re-launch of the old S2 app....

    https://www.theverge.com/2024/8/14/24220421/sonos-s2-app-relaunch

    Lmao, of course there is. It’s amazing that us random customers had more foresight than their C-suite. Shameful. Roll it the hell back already.

      BennyB0Y
      BennyB0Y
      Enthusiast I
      August 15, 2024

      @Rhonny @Ken_Griffiths - Thank you both for your help and comments. I appreciate that. The thing I'm seeing here is that the old APK still works and responds so much faster than the new app. I've used the latest app too as well as updated all my speakers with the SONOS provided updates, but still the new app is nowhere near as responsive as the old app. Technically this eliminates the problem to being somewhere within the app with how the app is connecting with the speakers.

      I can only guess, but I think at some point, instead of the app taking a short trip sending messages over just your own WiFi network, it may probably be going via the Internet via SONOS's hub / servers where your account is held.

      Yes, that possibly is the case @BennyB0Y and it’s likely further optimisation may perhaps come later, but if you find things too slow, then I would certainly pick up the phone and discuss the issues with Sonos Support and see if they can assist to make things faster for you. Here is the link to call them if you decide to go that route:

      https://support.sonos.com/s/contact

      I took the opportunity to email the Sonos CEO (as stated in his apology message). It was just a courteous email that basically carried words to the effect of "Please make whatever you're making as good as the app that worked".

        MoPac
        MoPac
        Headliner III
        August 15, 2024

         I’ve never had any issues with speaker discovery or music playback with the new app, but it is a lot slower than S2.  Which is why, I’m guessing, I get error messages when loading the queue yet it loads anyway.  It’s as though Sonos is admitting it’s slow.

         The missing features did disappoint me at first because I thought for sure the new app would only have navigation changes and would for sure retain all the functionality of S2.  I’ll wait for all that to come back.

         Not sure why people would favor 5GHz over 2.4GHz.  Music streaming is not much of a burden.  My issue here is with band steering executed by my Xfinity gateway which for some reason has my Moves using 5GHz rather than 2.4GHz while I’m listening on the deck.  The SNR is lower than 45, but there are no dropouts so I don’t mind that much.  I just thought 2.4GHz would penetrate walls better which would make more sense when out of the house.

          sigh
          sigh
          Prodigy II
          August 15, 2024

           ….

           Not sure why people would favor 5GHz over 2.4GHz.  Music streaming is not much of a burden.  My issue here is with band steering executed by my Xfinity gateway which for some reason has my Moves using 5GHz rather than 2.4GHz while I’m listening on the deck.  The SNR is lower than 45, but there are no dropouts so I don’t mind that much.  I just thought 2.4GHz would penetrate walls better which would make more sense when out of the house.

          It could depend a lot on where they live. 2.4Ghz is far more congested with less available bands than 5Ghz.
          The better penetration of 2.4Ghz is also part of the problem. In a city or apartments you can get long lists of visible WiFi networks which are all strong enough to interfere with each other so keep bouncing around the limited available channels.

          Routers are covering more than one channel so effectively there are 3 channels which won’t cause overlap. Coupled with having power levels set to max 2.4Ghz networks often leak way beyond the needed range.

          The nature of 5Ghz not penetrating as far, coupled with the far higher number of available channels usually results in more stable WiFi and support more networks in areas that would be a congestion nightmare for 2.4Ghz

          Or it could simply be the age old 5Ghz is faster so better.

          The same thing happened with the home use clamouring for WiFi 6(E). The primary beneficiaries of moving from 5->6 were commercial spaces whether private business or public areas due to improvements to concurrent devices. Home use benefits were minimal. The same bigger is better has started with Wi-Fi 7.

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