new app update is SLOW. SLOW. SLOW!!!!

I agree with many of your comments @sigh aswell and the way forward IMHO is to report the issues we see in the new Sonos App with our own network setups and give Sonos the data to work with.

I’ve seen some ‘genuine’ users complaining (repeatedly) here in the community and it appears they don’t report the problems seen in some cases, but may switch to using ‘other’ Apps instead of providing their own data to Sonos Support. Such users then wonder why it’s taking so long to fix things… of course if people want to use 3rd-party Apps alongside, then that’s their prerogative, but my thoughts are then don’t start complaining about the Sonos App still not working for them afterwards, nor start persuading others to step away completely from the new Sonos App, otherwise Sonos will not likely get the data/reports and the Sonos Staff/developers might even think that everything is working okay.

My own personal view is to provide feedback and give Sonos the diagnostic data first & foremost and see if the matters get fixed in an App/firmware update and go onto report any ‘new’ issues seen too.

Disgusting app . My Sonos is become useless 

I have no real idea, but it is definitely on Sonos to get the new app back to the level of performance and system stability most users had with the old app.

I agree with the above, it’s on Sonos… 

What I don’t agree with is the view that people impacted by Sonos should have to spend hours on support lines, or that just because the app works (within it’s severely constrained current functional state) for some people it’s therefore not an app problem but a problem with people’s network, and if they don’t engage Sonos support they are somehow less deserving of any help. That view on here is deeply unhelpful and just fans the flames further. 

In most of those cases a 3rd party app manages to do the basic stuff the new Sonos app can’t, on the same network, on the same hardware, that until the new app, was also working with the old S2 version. 

The new app does not work very well. It has to work the same scenarios the old one did. It was touted as being better. 

Sonos created this mess, and Sonos need to fix it… faster. The current rate of progress is rubbish, and not getting queue editing back until late Autumn… well… 

The problem Sonos have now created is that some people’s systems are so messed up that they will struggle to get the needed firmware updates onto their speakers to help progress. You need the latest app & speaker firmware to make more progress. Catch 22. 

I’m less optimistic than @sigh on general home networking support of mDNS vs. uPnP, but I guess time will tell there. 

For me, the queue paradigm was at the core of the Sonos experience and for them to ditch that concerns me much more than the connectivity issues. For me it shows they are completely out of touch, or not interested in anything than just shifting one speaker per household, or one TV system. Neither is good if you want something to listen to music over in many rooms. 

Just moved away from the Sonos app and installed the SonoPhone app, though it is not free, it is a BIG relieve, I now have a fast responding app, with all services I had within Sonos and… als the play all songs button in the Deezet Artists toptracks 

THIS! THIS is the nonsense I get from just tying to see the current queue on a speaker. New App. All updates applied..... Stood 1 metre from the router (so it's not the WiFi). Just hope this gets addressed. In the meantime, it's back to the old APK and install that. 

THIS! THIS is the nonsense I get from just tying to see the current queue on a speaker. New App. All updates applied..... Stood 1 metre from the router (so it's not the WiFi). Just hope this gets addressed. In the meantime, it's back to the old APK and install that. 

I think the old APK also demands you update your system. Or if the system is already updated, the old APK version won’t work… Either way, I’m fairly sure they have removed that ability. 

(standing 1m from the router won’t help - that’s not a signal strength issue, it’s more likely to be an mDNS/uPnP/HTTP type issue unfortunately).

If not tried already and you know how, try reserving your Sonos IP addresses in your routers DHCP reservation table and if running all on your WiFi, rather than SonosNet, check all your products SNR levels in the Sonos App and aim to get them at 45dB or higher (if practicable) don’t let their level get close to, or drop below, 25dB. See this link:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

This may prove helpful too (and the links within it):

https://support.sonos.com/en-us/article/improve-your-sonos-products-wifi-connection

@Rhonny @Ken_Griffiths - Thank you both for your help and comments. I appreciate that. The thing I'm seeing here is that the old APK still works and responds so much faster than the new app. I've used the latest app too as well as updated all my speakers with the SONOS provided updates, but still the new app is nowhere near as responsive as the old app. Technically this eliminates the problem to being somewhere within the app with how the app is connecting with the speakers.

I can only guess, but I think at some point, instead of the app taking a short trip sending messages over just your own WiFi network, it may probably be going via the Internet via SONOS's hub / servers where your account is held.

Yes, that possibly is the case @BennyB0Y and it’s likely further optimisation may perhaps come later, but if you find things too slow, then I would certainly pick up the phone and discuss the issues with Sonos Support and see if they can assist to make things faster for you. Here is the link to call them if you decide to go that route:

https://support.sonos.com/s/contact

Some light reading as there might be a re-launch of the old S2 app....

https://www.theverge.com/2024/8/14/24220421/sonos-s2-app-relaunch