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Contributor I
May 8, 2024

new app is missing things like alarm!

  • May 8, 2024
  • 27 replies
  • 2637 views

Thx guys. There is no way to set up alarms anymore so I will have to unplug all my speakers because I have a feeling that new app didn’t delete alarms on speakers. 
Great work indeed (irony), honestly had bigger expectations from new app. But whole experience is messy as hell. UI is like from a two year old, where every part of app is acting differently with several mixed up ways to behave on user input. 

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27 replies

Lyricist III
May 9, 2024

This is a complete and utter joke. How on earth can Sonos defend this? Either it’s total incompetence, or they knowingly released this garbage to meet some arbitrary date.

 

Setting my alarm was literally the only thing I used the app for, and you removed it. You couldn’t make it up.
 

This is the final straw – I’m never buying another Sonos product again and will find replacements soon enough. Too many issues. I get the impression many others feel the same. 

Lyricist I
May 9, 2024

This new app is atrocious. What happened to the alarm. Thus is the most basic requirement of this system  I can't believe that you removed it.  Please reinstall it immediately.  

Avid Contributor I
May 10, 2024

Hopefully Sonos is listening.  Alarms, Android Widget, ease-of-use, mute, Google Android home page icon, diagnostic access, all need to be fixed and fixed fast.  These aren't all broke/missing, but those that aren't are still very very rough from a usability POV 

I get where things are going in the new app, however I'm not convinced that the UX team really evaluated the new app on small and large screens.  The peeking (quick access) sliding panel at the bottom of the screen for the recently controlled speaker/group wastes a lot of room on screen, as does the top Sonos title bar (but at least that hosts the profile and settings icons).

Surprised that the new app was considered releasable with so many things broken or missing for things that many of us rely on for the benefits and ease of use that Sonos was previously known for.  Hopefully those days aren't gone.

 

Lyricist II
May 10, 2024

Like everyone else, I’m astonished that the alarm feature is just suddenly missing - with the alarms previously set on my system still going off!!  Please restore this feature ASAP.  Using the Windows or Mac versions is not necessarily a viable option for everyone, guys.  (And also rather hard to find the installations for these as they aren’t mentioned at all on the app page and no search results when searching your site).  Why make things so hard for your customers?

Lyricist I
May 10, 2024

I am also adding mine to the other voices - I got your product because of the alarm feature and mainly use it as an alarm. Please please add the feature back! (Im on iOS)

 

The update should have stated clearly the removal of alarms because I would not have updated it.

Lyricist I
May 12, 2024

I guess all those those Alarms set up for the same specific time (i.e. 7.00 am) overloaded the servers. More often than not I had a sound signal instead of my favorite radio station… So Sonos has to find a solution for that issue. Backup is anyway a must whenever a wake up call is crucial….

Lyricist I
May 12, 2024
Come on Sonos wake up!This is the worst update ever. The alarm function is gone. It's unprofessional. The alarm function is actually very important for many people, so PLEASE get it fixed.
Lyricist I
May 12, 2024

Work around: The Sonos app for PC still works perfectly fine. Alarms and sleep timer function present!
Hopefully they leave it untouched …

Lyricist I
May 12, 2024

I guess all those those Alarms set up for the same specific time (i.e. 7.00 am) overloaded the servers. More often than not I had a sound signal instead of my favorite radio station… So Sonos has to find a solution for that issue. Backup is anyway a must whenever a wake up call is crucial….

I don't think the alarms are on a Sonos server. If you are disconnected from the internet, the alarm still goes of on the correct time. Only your radiostation or whatever you selected isn't played, but a beep sound. So the alarm is stored somewhere in the memory of your Sonos.

Lyricist I
May 14, 2024

The missing alarm is a crazy.

The format is miserable.

How is it that the rooms are mcc a low priority?

If a room goes off-line it used to show a wrench symbol and you could work on reconnecting.  It not just disappears and not clear how to go about reconnecting.  I wish this was a rare problem but way too common.

 

Back to the old software until the new software doesn’t look like something a 10-year old produced