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Trending Lyricist I
May 9, 2024 5:52 AM UTC
Answered

new app (iOS) and local music library (NAS)

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service  people but it seems so whacky that I thought I should check here. 

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CochonouAnswer
Enthusiast II
May 9, 2024 6:27 AM UTC

No, actually it allows connecting to a local library, but with a lot of limitations :

  • No set-up of new librairies
  • No indexing of the music librairies
  • No search in the music librairies
  • No full shuffle play of the music libraries
  • No queue control (but it is the same from every source)

So if you can, it is best not to update. If you have updated, the best workaround until they (eventually) fix all of this is to run a Plex server on your NAS if you can, and add this as a music source in the Sonos app.

Or use the desktop applications for Windows or Mac.

113 replies

Trending Lyricist I
May 12, 2024 8:01 AM UTC

Another NAS based music library user here, who was shocked to see the new app being completely useless, to the point of class-action-I-want-a-total-refund-for-my-entire-Sonos-system-bad.

Thanks for the tip about SonoPhone. I prefer to use my ipad for controlling my Sonos system, so I just bought the ipad variant, SonoPad.

Now now my Sonos system is usable again.

The official app will get zero usage by me from now on. I am keeping it installed on one of my devices, just to keep track of any improvements that might make it usable again. But that would require quite a revamp, to bring back all the missing functionality, or a roll-back to the previous app.

 

Any feedback on the SonoPad app? I am using SonoPhone and thinking to invest also in the Pad variant. 

 

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Lyricist I
May 12, 2024 8:16 AM UTC

I’ve been a Sonos user since the beginning. But not being able to play my local stored music - will probably end the relationship with Sonos.

I have around 60.000 music files on my NAS.

Sorry Sonos - you have to do better than that.

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Lyricist III
May 12, 2024 10:08 AM UTC

Any feedback on the SonoPad app? I am using SonoPhone and thinking to invest also in the Pad variant.

I have used SonoPad for a very short time this morning, and initial testing shows that browsing my music library works very well. It is also possible to add stuff to end of queue, which is currently gone in the official app.

So I am a happy SonoPad user, so far.

It does not seem possible to install system updates to the Sonos devices from SonoPad, but considering their software update practices, that might be all for the better!

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Lyricist III
May 12, 2024 4:40 PM UTC

“…..Or use the desktop applications for Windows or Mac.”

 

CONFIRMED: The Windows “Webapp” does not allow local library management to any usable extent. It is very frustrating that I cannot now use anything but the new apps as my Windows Desktop Sonos executable will not work unless I force update to Webapp.

 

This seems to be total disregard for the loyal user base that came to Sonos for the local or NAS library features.

It feels that Sonos continues to push the user base closer to the inevitable Pay Us to Play YOUR Music on OUR SERVERS business model. 

Does this telegraph that Sonos is struggling to meet investor and stockholder dividends and is willing to throw out loyal customers for the profit?  Let’s hope not but I think it’s going to take a good amount of effort for Sonos to convince most of us otherwise.

 

Bad move Sonos. 

 

Very disappointed in you :/

 

 

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Lyricist I
May 12, 2024 6:21 PM UTC

Are you kidding me?!!! PLAYING MY 80,000 SONG LIBRARY IS THE REASON I BOUGHT SONOS! Why do we out up with this?

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Lyricist I
May 12, 2024 6:45 PM UTC

Yes, I am beyond angry about this, as I mainly use sonos with my music library, stored both on an NAS and backup drives.  
I downloaded the new app for iOS when prompted, and there was no notice of features or limitations on features.  
I immediately contacted SONOS upon figuring out that I couldn’t really use my system anymore (Hi, where are my SONOS playlists?) and was told that the library, playlist, and other BASIC functions would be available over the next few months (as if that was an acceptable answer).  When I asked to show me how to roll back, I was told that was not an option, but I could join the  SONOS BETA program so that I would have first access to new functionality over the next few months.  

It’s as if they just discovered programming and forgot to fully test the product.   LOTS of ppl use SONOS with their physical libraries; I can’t believe what a lamea** decision this was to release the software without either a way to roll it back, or with basic functionality
 

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Contributor I
May 12, 2024 9:07 PM UTC

Not “allowing” NAS connection is a terrible move.  Basically, what you’ve done is cripple the system, reduce it to a series of bluetooth speakers (albeit on the network) that can only stream music from the device running the app.  If I had wanted this, I would have bought a dozen Bose bluetooth speakers.

Hey Sonos - don’t cripple the system.  I have 2TB of music I cannot play via your system.  Please - FIX THE SYSTEM! If you want a streaming-only app, fine.  But some of us own our own music, and we want to be able to play it.

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Lyricist I
May 12, 2024 9:14 PM UTC

Does SonoPhone work with Android as well as iPhone?  I usually access my music library on nas and it's no longer working with the latest update.

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Lyricist II
May 13, 2024 4:03 PM UTC

After Sonos’ poor treatment of dedicated, long-time, many-speaker owners, and many with NAS libraries, I am seriously considering Bose. It’s embarrassing that a large company like Sonos can’t compete with a tiny one like SonoPhone on a control app for their own hardware. Shame on Sonos! Provide a rollback path or fix your mistakes! 

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bonzoWiltsUK
Contributor II
May 13, 2024 4:34 PM UTC

I have a number of Sonos S1 devices and have been very, very happy with them, all still operated via the S1 app. Today I obtained a s/h One which, unexpectedly, is an S2 device.

Apparently (according to the Sonos installation process), ‘the ability to downgrade a product to S1 is temporarily unavailable, but will return in a future update’. I’ll not hold my breath for that. Meantime I installed the current S2 app to check that the One works. It does, I connected to the BBC streaming service.

BUT! I could see no way of connecting to my NAS music library. I couldn’t believe this, hence my visit here. Reading the foregoing posts, it does indeed seem to be the case. Difficult to comprehend the rationale behind this retrograde step when my whole reason for having a multi-room system in the first place was to play my own purchased music.

Sonos, this is ridiculous. Please fix it.

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