Skip to main content
beynym
World-Class Superstar
May 17, 2025 7:56 AM UTC
Answered

MyTuner Radio stopped working

I just discovered that MyTuner Radio no longer works in Sonos. I deleted the service and reinstalled it, to no avail. Yesterday it was functioning normally. Did something change I'm not aware of? Or maybe there is a Sonos-rep who can shed some light on this problem? Thanks in advance.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
beynymAnswer
World-Class Superstar
May 17, 2025 7:09 PM UTC

I just tried and everything is working as before. It's a mystery to me...

View in thread

5 replies

beynymAuthorAnswer
World-Class Superstar
May 17, 2025 7:09 PM UTC

I just tried and everything is working as before. It's a mystery to me...

Translate
    Airgetlam
    Airgetlam
    May 17, 2025 7:55 PM UTC

    Makes you wonder if the server that myTuner told Sonos to point to burped, for some reason, or that there might have been some sort of DNS issue between your speakers and their server, which got resolved through the mysteries that are ‘the internet’. 

    Translate
    Bruce
    s.v.groeneveld
    Contributor I
    Jun 3, 2025 6:05 PM UTC

    Also noticing that (some) MyTuner stations stopped working…

    These work perfectly fine on the website, but not via Sonos:

    It either:

    • ...appears to be playing, but there's no sound
    • …gives “Couldn't play content. Try again” followed by “Something went wrong”

     

    Is it coincidence that it's all dutch public radio broadcast stations?

    But why does it work via the website but not via Sonos?

    I wish I could see the diagnostic logs in the Sonos app...

    Translate
    Airgetlam
    Airgetlam
    Jun 3, 2025 6:09 PM UTC

    Since myTuner chooses which content they ‘present’ to Sonos on their connection, I’d reach out to myTuner. 
     

    As far as I’m aware, myTuner has a different server for Sonos content, which is not the same one they use for their own website. It may be a simple ‘publishing’ error. 

    Translate
    Bruce
      Airgetlam
      Airgetlam
      Jun 3, 2025 6:12 PM UTC

      That being said, I too would love to be able to have access to the Sonos diagnostic data. Unfortunately, I suspect that would infringe on various jurisdictions privacy laws, and Sonos is being proactive, and global, in restricting our view. :)

      Translate
      Bruce
      Terms & ConditionsAccessibility statement