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Belch
Contributor I
Apr 12, 2025 7:49 PM UTC
Answered

My sonos S1 controller just suddenly stopped working with my original devices.

I have 2 new Move speakers and they are the only ones recognized by the app. The other speakers were working flawlessly up until yesterday.

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BelchAnswer
Contributor I
Apr 12, 2025 9:53 PM UTC

I rebooted the Boost device and connected one of the Play1 devices directly with a network cable. Access to all of the other S1 devices reappeared on my app.

 

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3 replies

AjTrek1
AjTrek1
Apr 12, 2025 7:58 PM UTC

OK

Assuming you haven’t introduced any S2 only product into your setup have you in the ordered listed….

  1. Unplugged your Sonos (do not factory reset anything)
  2. Deleted the Sonos app
  3. Rebooted your router
  4. Reboot your device (updated it if required)
  5. Plugged in your Sonos and let them come back
  6. Re-install the Sonos app
  7. Seleted Join an existing system
  8. Verified your system was found 
  9. Signed in with your credentials 
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    BelchAuthorAnswer
    Contributor I
    Apr 12, 2025 9:53 PM UTC

    I rebooted the Boost device and connected one of the Play1 devices directly with a network cable. Access to all of the other S1 devices reappeared on my app.

     

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    AjTrek1
    AjTrek1
    Apr 12, 2025 11:09 PM UTC

    I rebooted the Boost device and connected one of the Play1 devices directly with a network cable. Access to all of the other S1 devices reappeared on my app.

     

    Glad you figured it out. However, it would have been helpful if you had included the fact that you have Boost in your system.

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