Contributor I

Answered

My Sonos doesn't play whole Album

33 replies
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Hi I have several albums saved to ‘My Sonos’ which are from Amazon Music.

When I play an album, it only plays one track and does not continue to play the rest of the album.

This is basic functionality even cassette tapes could achieve in the 1980s.

Please advise how to fix this issue. Note if I search for an album in Amazon Music and play directly (do not save to My Sonos) then it does queue the rest of the album automatically.

I think a lot of customers have this issue, appreciate you fixing in the next app release.

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Corry PAnswer

Sonos Staff

Hi @GregorD

Welcome to the Sonos Community!

Thanks for reporting this behaviour - we’ve noticed that the Play and Shuffle button (used to play the whole album) are missing when the Album is found with New Search.

Please try the following as a workaround:

Remove the affected Amazon Music Album from My Sonos
Start a new search via Classic Search feature for the Album
Re-add the desired Album to My Sonos
Use the “Play” or “Shuffle” buttons, if you desire to listen to the whole album

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

buzz

Grand Maestro

In My Sonos if you play from Songs, only that track will play. If you play from Albums, the whole album can play.

We each have our own idea about how a user interface ‘should’ operate. Back in 2001 when iTunes was introduced, it functioned as you prefer -- as if you are interacting with a cassette deck. I fussed with an iPod for an hour or so, did not enjoy this interaction and that is the last time that I fussed with iPod or Apple Music. In 2005 SONOS introduced a different way of user interaction and I’ve been here ever since.

Investigate the SONOS Queue concept. Using the Queue you can operate in your cassette mode or other modes that I prefer.

G

GregorDAuthor

Contributor I

In My Sonos on my Apple iPhone 13 with latest IOS it doesn’t function in this way.

I access the album and play the first track, the rest do not continue to play.

Ken_Griffiths

In My Sonos on my Apple iPhone 13 with latest IOS it doesn’t function in this way.

I access the album and play the first track, the rest do not continue to play.

Perhaps try selecting ‘play’ or ‘shuffle’ at the top of the Album - see example screenshot taken from my iPhone S2 App.

G

GregorDAuthor

Contributor I

Thanks Ken I’m aware of the play button, which is available on some albums.

Can someone from Sonos support please address this issue I have raised? Below is a sample list of albums I’ve added to ‘My Sonos’ that will not play tracks sequentially when playing a track from the album. There is no ‘play’ button available in the album either:

Big Bam Boom (Hall and Oates)

Blood on the Tracks (Bob Dylan)

Dance, Dance, Dance (Chic)

Host: The Planets (Holst)

Hysteria (Def Leppard)

Lament (Ultravox)

Off the Wall (Michael Jackson)

Purpose (Justin Bieber)

As I said in my original post above, this works fine when I play the album directly from the Sonos app Search page and locating it in Amazon Music results.

ratty

Are the albums listed in the ‘Albums’ container on My Sonos?

What happens if you remove an album from My Sonos then search it afresh and re-add it?

Mr. T

I have experienced this with Amazon Music on the album Nevermind (remastered) [explicit]

Album is in the ‘Albums’ container on My Sonos. Deleting and re-adding the album does not fix the issue.

It seems random when it will work or not, as sometimes the full album will be added to the queue, other times (such as right now) only the selected track from the album appears in the queue. Diagnostic 1946565909

The Play/Shuffle options do not appear for this album at this time under My Sonos.

edit: I also experience the issue when using SVC. “Hey Sonos, play Nevermind” will sometimes only play Smells Like Teen Spirit, but SVC will currently add the whole album to the queue.

Ken_Griffiths

As a quick test, I just randomly selected ‘Blood on the Tracks’ (Bob Dylan) in Amazon Music Unlimited in the Sonos App service and added it to the ‘My Sonos’ tab and it’s working fine for me in the current S2 App… it adds all the tracks to the queue when pressing ‘play’, or ‘shuffle’. I created a quick animation attached to demonstrate what I’m seeing here on an iPad controller.

Mr. T

No play/shuffle options here when added to My Sonos…

Ken_Griffiths

I have experienced this with Amazon Music on the album Nevermind (remastered) [explicit]

Album is in the ‘Albums’ container on My Sonos. Deleting and re-adding the album does not fix the issue.

It seems random when it will work or not, as sometimes the full album will be added to the queue, other times (such as right now) only the selected track from the album appears in the queue. Diagnostic 1946565909

The Play/Shuffle options do not appear for this album at this time under My Sonos.

edit: I also experience the issue when using SVC. “Hey Sonos, play Nevermind” will sometimes only play Smells Like Teen Spirit, but SVC will currently add the whole album to the queue.

When it comes to SVC, might that depend if there is a track and album by the same name? If so maybe try the syntax “Hey Sonos, Play the album Nevermind”- which seems to work okay for me🤔?

Ken_Griffiths

No play/shuffle options here when added to My Sonos…

Strange, as I see the play/shuffle buttons here, as the posted animation shows - I’m going off the saved album (shortcut) in the ‘My Sonos’ tab too🤔? I’m using an iPad controller - I’ll go try my iPhone and report back.

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