Skip to main content
ron.manuel
Contributor I
June 8, 2023
Answered

My Music albums disappeared? Any way to recover?

My wife uses the My Music page to save albums from our connected Amazon Music service.  Today she noticed there are now only 6 albums listed instead of dozens.  I also notice that what remains are just albums starting with the letter A.  How did they disappear?  Are they recoverable?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Corry P
Corry PAnswer
Sonos Staff
July 3, 2023

Hi @ron.manuel et al

We now consider this issue to be resolved. If you still experience this issue, I recommend you get in touch with our technical support team for assistance.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
View in thread

12 replies

Corry P
Corry P
Sonos Staff
June 8, 2023

Hi @ron.manuel 

Welcome to the Sonos Community!

Here’s an identical thread from a few hours after your post:

We are investigating.

I think it’s a safe bet that they haven’t gone anywhere, just that they are not being displayed in the Sonos app - you should be able to verify this from within the Amazon Music app.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    controlav
    controlav
    Lead Maestro
    June 8, 2023

    The albums are still there, I can guess what the problem is and Amazon will need to fix it. See the other thread for a possible work-around.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      CaseyE
      Lyricist III
      June 9, 2023

      Same problem here only 5 Albums showing, not best pleased.  Is there any news on a fix yet?

        Airgetlam
        Airgetlam
        June 9, 2023

        Did you check the other thread?

        Bruce
        CaseyE
        Lyricist III
        June 10, 2023

        with due respect, I have checked the other threads.  Has Sonos notified Amazon there is a problem

        or is it down to the Sonos users? Or has Sonos had a recent upgrade that has caused this problem (Just a thought)

         

        Airgetlam
        Airgetlam
        June 10, 2023

        Sonos likely has, although a large portion of their service organization is in the EU, and may have missed the issue for the weekend. Not to mention that there is zero financial relationship between the two companies, so Amazon is much more likely to listen to a subscriber. 

        No, there has been no recent Sonos upgrade that might have caused this. As explained in one of those threads, this is an issue on Amazon ‘s server not sending the necessary data to the Sonos controller for display. 

        Bruce
        CaseyE
        Lyricist III
        June 10, 2023

        Many thanks for your update, it is much appreciated.  I will contact Amazon.

         

          CaseyE
          Lyricist III
          June 13, 2023

          I have contacted Amazon, no update as yet.

          dfrench
          Lyricist I
          June 13, 2023

          The same thing happened to me several days ago; all my downloaded Amazon albums disappeared except for five. Clearly, something is going on with Sonos if this has happened to so many people at about the same time.

          Airgetlam
          Airgetlam
          June 13, 2023

          Yes, as has been explained in many threads, Amazon has stopped sending more than 5 pieces of data to Sonos. The data still exists on Amazon, they’re just not passing it to Sonos for some reason, so we’re all waiting on Amazon to fix it. 

          Bruce
          Show more replies
          Terms & ConditionsAccessibility statement