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rosswells127
Prodigy I
May 7, 2024
Answered

My list of issues with new Sonos App on IOS

  • May 7, 2024
  • 183 replies
  • 12888 views

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).
My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.

For what it is worth, here is my initial list of issues/questions…

1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.
My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.

2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.

3 - The “Sonos Favorites” rail list only shows 18 items and nothing happens when you click the “>” icon at the top right of the “Sonos Faborites” rail. This should expand the list to show all of my favorites. The old app and the new Web app BOTH allow you to see all of your favorites (I have 30 favorites in my list).

4 - The Music Library no longer allows you to position into your list of Artists or Albums by selecting a letter to position into. This is a pain if you have a large list of albums.
e.g. To play Album “Zombie” by Fela Kuti you have to scroll through your entire list of albums in alphabetical order to be able to select it.
What makes this worse is the fact you can no longer search your Music Library being that the “Classic”  search option which supported Music Libraries is no longer supported.
Again what makes this worse is that the Album list within the Music library previously displayed in grid form, now it displays in list form with 1 album per row so it takes forever to scroll through the list.

5 - When you play an album from your Music Library the tracks on the album are not added/visible in the queue. You there cannot edit the queue to reorder tracks etc. You also don’t seem to have the ability to be able to add songs to the end of the queue or select to play next etc.

6 - The “Manage” list within “System Settings” on the old app doesn’t include the ability to setup/maintain your Music Library settings. So currently the only way to maintain these settings is by using the old Desktop Controller, which I understand is soon to be retired.
So my question here is, moving forward how are we going to do tasks like adding a new Shared Music Folder?

Ross.

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Best answer by rosswells127

I really like my Sonos gear, but the new app not so much! 
Here is what I have decided to do until Sonos add the missing features and fix their bugs with the new app.

I have installed a 3rd party Sonos controller on my iPad - which I had updated to the new Sonos app.
The 3rd party app has excellent Music Library support and also allows me to listen to my radio stations via Rova. It also allows me to see all of my Favorites.
I have turned off updates on my iPhone to keep the old S2 app in place.

It would be good if Sonos could add the old S2 app to the Apple Store so users could revert back to that version while they work on their new app to bring it up to standard. I do hope that Sonos listen to their user base and get the new app up to speed ASAP.

Ross.

183 replies

Enthusiast II
June 7, 2024

I used to use sonos app on my ipad all the time. Now that it doesn’t work I got sonospad. It doesn’t do everything but it’s great, and let’s you play music.

Lyricist III
June 7, 2024

The one thing you have to be careful about with the SonosPad is that changing between Playlists can result in your permanently replacing one Playlist with another, rather than simply switching between the two.  In fact, I haven’t fully figured out how to prevent this from happening -- and it is very frustrating when it does happen.  Does anyone know the correct way to switch between Playlists on SonosPad so that you are not permanently over-riding one Playlist with the songs from another Playlist?

Producer I
June 7, 2024

On the whole I haven’t had the horrendous problems other users have experienced. However I have one problem that is really spoiling my system. 
I have a player, sub and two Sonos 1s in my lounge set up as a theatre setup.  
I didn’t seem to be getting any sound from my surrounds and the audio in was showing blank. I factory reset my 1s and reset them to my lounge setup. Although there was still no audio in showing I could vaguely hear sound coming from them. 
these are the screenshots from my system


 

As you can see from the final screenshot 5.1 is there  but barely audible and unlike the sub there is no way to change the volume. Just wondered if anyone else was having the same problem - or even had a solution. Thanks in advance. 
Regards

 

Lyricist II
June 8, 2024

What a JOKE this Sonos Update - now there trying to make small releases to fix all the screw ups in the new release - what a F..N !!! Joke / Hope heads Role over this……….. especially that I work in Software releases ----- TESTING SCREWED up in BIG Way….. can anybody say any good about the new update in this release AS just it does not even match what THERE software was like 30 years ago / AND now the company offer 25% of product on new products- what  JOKE - why not concentrate on getting this new version working like it shoudl instead - do they release everybody wants to get rid of them for this screw up - NOTHING WORKS LIKE IT SHOULD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! UNBELIEVABLE

Lyricist II
June 9, 2024

Suddenly finding I’m unable to link to my own NAS (on LAN) server is the final straw for me. I was about to extend and update my Sonos system but now, with their app screwups and inability to acknowledge their mistakes, I will be investing in an alternative system. Bye-bye Sonos…...

Lyricist III
June 9, 2024

I seem to recall receiving a message a couple of months ago, and before the upgrade, on my Sonos app that Sonos was no longer going to support NAS.  Did anyone receive a similar message?  Does anyone know if it is true?

 

John Guarr
Enthusiast II
June 14, 2024

I seem to recall receiving a message a couple of months ago, and before the upgrade, on my Sonos app that Sonos was no longer going to support NAS.  Did anyone receive a similar message?  Does anyone know if it is true?

 

I didn’t get a message like that, but all my music is stored on my WD My Cloud NAS drive and it seems to be playing well. Just don’t like the cumbersome layout of the new app with its tile design. Still can’t edit my local music library queue, but according to the Sonos projections, it will be coming any day now (“mid-June”), and today in June 14. 

jgatie
June 14, 2024

I seem to recall receiving a message a couple of months ago, and before the upgrade, on my Sonos app that Sonos was no longer going to support NAS.  Did anyone receive a similar message?  Does anyone know if it is true?

 

 

No, there was no message that announced dropping of support for NAS drives (my library is on an NAS drive right now and works fine).  The announcement was for the dropping of support for the (supposedly) insecure SMB v1 share protocol in favor of the more secure v2/v3 versions. 

John Guarr
Enthusiast II
June 14, 2024

I seem to recall receiving a message a couple of months ago, and before the upgrade, on my Sonos app that Sonos was no longer going to support NAS.  Did anyone receive a similar message?  Does anyone know if it is true?

 

I didn’t get a message like that, but all my music is stored on my WD My Cloud NAS drive and it seems to be playing well. Just don’t like the cumbersome layout of the new app with its tile design. Still can’t edit my local music library queue, but according to the Sonos projections, it will be coming any day now (“mid-June”), and today is June 14. 

 

Lyricist III
June 17, 2024

@shed53 . I have DM’ed you with the details.
Ross.

Could you share with me please?  Trying to make something usable ☹️

 

Same request here! Thanks in advance.

Me too--I am really struggling with keeping my system connected to my network/wifi.