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Ken_Griffiths
Ken_GriffithsAnswer
August 7, 2023

It maybe best to submit a diagnostic report @DJ1911 and post its reference back here and then chat to Sonos Customer Support Staff about the Chinese text. You can contact them via this LINK.

Hope you can get it sorted. 👍

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5 replies

Ken_Griffiths
Ken_Griffiths
August 6, 2023

SVC is working okay here, perhaps try removing/reinstalling the voice assistant and also set a default music streaming service in its settings.

My ‘Music Library’ is working just fine here aswell via the Sonos App. I have that stored on a local NAS, but I also have uploaded a copy of the library to Apples iCloud servers, so can access that via their (paid) streaming service installed in the App. Screenshots attached taken from iOS iPad S2 App.

Airgetlam
Airgetlam
August 6, 2023

I wonder if they meant by ‘my Library’ the ‘on this device’ functionality, which has finally been removed from Android, much as it was removed from iOS several years ago. 

Bruce
Ken_Griffiths
Ken_Griffiths
August 6, 2023

I wonder if they meant by ‘my Library’ the ‘on this device’ functionality, which has finally been removed from Android, much as it was removed from iOS several years ago. 

Not entire sure Bruce, but the screenshot is a desktop controller, so I thought the OP ‘might’ perhaps be referring to their local library on that platform🤷‍♂️…Maybe they will pop back and clarify?

    DJ1911
    DJ1911Author
    Contributor I
    August 7, 2023

    SVC is working okay here, perhaps try removing/reinstalling the voice assistant and also set a default music streaming service in its settings.

    My ‘Music Library’ is working just fine here aswell via the Sonos App. I have that stored on a local NAS, but I also have uploaded a copy of the library to Apples iCloud servers, so can access that via their (paid) streaming service installed in the App. Screenshots attached taken from iOS iPad S2 App.

    Problem is that on my app there is chinese word instead of “my library” 

     

    Ken_Griffiths
    Ken_GriffithsAnswer
    August 7, 2023

    It maybe best to submit a diagnostic report @DJ1911 and post its reference back here and then chat to Sonos Customer Support Staff about the Chinese text. You can contact them via this LINK.

    Hope you can get it sorted. 👍

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