Music library shows individual songs instead of the album

Music collectors made them great, now streaming clients are it over..  sad story

It’s simply shocking that there has been no app fix since the CEO of Sonos posted his “I am sorry we screwed up with the update but fixes are coming.” Well I haven’t seen any updates yet. Pathetic 

You’ve not received any of the updates detailed here?

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

The updates that are shown do not fix the problems.  The app as it stands now is a joke.  The CEO is a joke and so is is glib letter to us.  I have made the decision to move on from Sonos.  I will not allow myself to be treated the way Sonos has treated me and everyone else here.  It is absolutely ridiculous and unacceptable for a company to treat its customers with such disrespect.  I am done with Sonos forever.

What did you replace Sonos with?

Agree with charger. None ofpbthe updates relate to the music library problem which they promised to resolve in the initial updates.

To move on from Sonos I purchased two high quality speaker kits from GR Research (X-LS Encore for $360) and am making my own speaker cabinets based on a recent article in Fine Woodworking.  You can also just buy speakers but I wanted a fun project.  I will soon purchase an A/V receiver as well.  It has been a long time since I owned a sound system but I am excited to be able to control what I listen to on my own speakers and how I do it.  No more restrictions from Sonos on what I can play on something I paid for, no more frustration with the Sonos app and best of all, I don’t have to read idiotic letters from an out of touch CEO who has no idea what he is doing and couldn’t care less about customers.  For the receiver I am looking at a capable but relatively low cost Denon - maybe the S760H model for around $400 (hopefully a sale soon).  I believe that this setup will allow me to do far more than what I need (input sources, etc.) and the sound will be much better too.  Later I may add more speakers for another room.  BTW, I am going with wired speakers for now.  This avoids all the potential problems like I have now with Sonos.  If you go with a bluetooth speaker for instance I believe you need to use proprietary apps to use it.  This is exactly what I would like to avoid.  I am sure there are other ways to get away from Sonos but this is what I have chosen to do.

Thanks and good luck with your project 

Hi Bruce @Airgetlam ,
Just FYI: The multiple albums one song issue was caused by the Firmware 16.3 update back in July.
It therefore ​​​​affects all controllers including 3rd party controllers such as SonoPhone.
Unfortunately Sonos have not fixed this issue with subsequent Firmware updates.
As far as I am aware there are no release notes for the Firmware updates.
@Corry P and @KeithFromSonos (Reddit) have both indicated that Sonos are aware of the bug and “will be addressing it in a future update”.
Ross.

Ross,

I was asking a more general question, in response to the statement:

“…there has been no app fix since the CEO of Sonos posted his “I am sorry we screwed up with the update but fixes are coming.” Well I haven’t seen any updates yet.”

There have been, based on what I both see, and have downloaded, lots of updates. Perhaps not one that addresses the singular issue that others are discussing, but certainly lots of updates fixing / re-adding other things. If this person has not received any of these updates, it suggests an entirely different problem, which should be addressed as quickly as possible.