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Stevea S
Contributor I
February 16, 2020

Music Library not updating after scanning

  • February 16, 2020
  • 24 replies
  • 1692 views

I have a WD MyCloud NAS on which I store Music ripped from my CD collection. Until recently it has updated satisfactorily when I have added new CDs. However this has stopped working.

Using my Android MyCloud app I can see the new folders and content on the NAS but when I update my index on my Android app the new folders do not appear.

When I go Settings > Music Library > Update Music Library Now > Scan Now

I get Updating Index in gray and Compilation Albums updating in gray but after the process is finished the added CDs do not appear in the index.

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    Stevea SAuthor
    Contributor I
    February 16, 2020

    Guys Thanks for your replies,

    Ratty

    If I look at the tree with the WD App I can see the folders and music files, same if I look using PC File Manager but not with the Sonos app on my Android tablet and smart phone,

    Buzz

    There are no exotic characters in the new folder names or files.

    User 933635

    The 'Fix permissions on music files' button does not appear on the Android app. I am having trouble with the Sonos app on my PC. The best course of action would be to resolve that problem. I shall start a separate thread on that subject.

    buzz
    buzz
    Grand Maestro
    February 17, 2020

    Stevea S,

    Go to http://[IP address of a player]:1400/support/review then open the line for each player and go to Zone Player Info and look at IdxTrk for each player. Normally these fields are blank. If there is an entry in one of these fields it is an indication about where the indexer terminated. Be sure to check all of the players because one player will take charge of the process, then copy the index to the other players at the end.

    amun
    February 17, 2020

    Stevea S,

    Go to http://[IP address of a player]:1400/support/review then open the line for each player and go to Zone Player Info and look at IdxTrk for each player. Normally these fields are blank. If there is an entry in one of these fields it is an indication about where the indexer terminated. Be sure to check all of the players because one player will take charge of the process, then copy the index to the other players at the end.

    To clarify - are you saying that, if that field is blank on all players then the indexing finished correctly? If so, this would be useful to me, as I keep having to juggle music around due to the limits on store.

    Would it still be blank if the system just run out of track/store, as opposed to any other form of indexing error?

    ratty
    ratty
    February 17, 2020

    For convenience one can go straight to http://[Associated_IP]:1400/status/zp to examine the IdxTrk property. Check the controller’s About info for the Associated node’s IP. Do so after the indexing scan, as the Associated node can change.

    Peter Mc
    Peter Mc
    February 17, 2020

     

    If I look at the tree with the WD App I can see the folders and music files, same if I look using PC File Manager but not with the Sonos app on my Android tablet and smart phone,

     

    Can you see the missing folders using the Sonos app by going thru Browse → Music Library → Folders then clicking on //WDMYCLOUD/… and navigating to the folders? It wasn’t clear if you’d tried this.

     

    What app did you use for ripping in the first place?

     

    Cheers, Peter.

    "The presence of those seeking the truth is infinitely to be preferred to those who think they've found it" - Terry Pratchett
    Stevea SAuthor
    Contributor I
    February 17, 2020

    Yes Peter,

    I meant by browsing WDMyCloud using the Windows 10 file manager I can see all the recently saved folder and music files.

    If I browse using my Android File Manager the folders and music files can be seen

    Howevee when I use the Sonos app they do not appear. I am referring only to folders and files that I have created in the last few months. All previously stored folders can be seen.

    I am using Freeac Audio Converter

    Ken_Griffiths
    Ken_Griffiths
    February 17, 2020

    Yes Peter,

    I meant by browsing WDMyCloud using the Windows 10 file manager I can see all the recently saved folder and music files.

    If I browse using my Android File Manager the folders and music files can be seen

    Howevee when I use the Sonos app they do not appear. I am referring only to folders and files that I have created in the last few months. All previously stored folders can be seen.

    I am using Freeac Audio Converter

    It might possibly be the file format or metadata ..here are the types supported: 

    Supported Audio Formats

    Ken_Griffiths
    Ken_Griffiths
    February 17, 2020

    Sonos also limits the amount of characters allotted for each field of the metadata. This is due to memory allocations for the 65,000 track limit.

    Field Name Max Characters

    Artists 76

    Album 92

    Track 100

    Genre 22

    File name 100

    ratty
    ratty
    February 17, 2020

    I think we’ve eliminated the obvious. The OP is using the same ripper, with the same settings, as before. His library is only ~3k tracks.

    If no clues are forthcoming I’d recommend a diagnostic submission and asking Sonos Support to take a look. There could be telltale fingerprints in one of the logs.

    Belly M
    Belly M
    February 17, 2020

    I may be stating the obvious but the newly ripped tracks and folders have been put into the original music share?

     

    Also...you can see the track in Windows but do they actually play back in Windows?

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