Contributor I

Music Library not updating after scanning

Forum|Forum|6 years ago
February 16, 2020
24 replies
1692 views

I have a WD MyCloud NAS on which I store Music ripped from my CD collection. Until recently it has updated satisfactorily when I have added new CDs. However this has stopped working.

Using my Android MyCloud app I can see the new folders and content on the NAS but when I update my index on my Android app the new folders do not appear.

When I go Settings > Music Library > Update Music Library Now > Scan Now

I get Updating Index in gray and Compilation Albums updating in gray but after the process is finished the added CDs do not appear in the index.

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ratty

Possibilities:

the new files are in a format not supported by Sonos.
the metadata (tags) in the new files are not configured correctly
the library index is full (a hard limit of 65k tracks, lower if tag values or filenames are particularly long)

S

Stevea SAuthor

Contributor I

Thanks for the quick reply Ratty.

I am using the same ripping software for the CDs so the formats and metadata should be unchanged.

I have approx 200 albums say an average of 15 tracks per album so, 3000 tracks even with long filenames does not come near the 65k limit.

ratty

I thought you might be using the same ripping process as before, but I had to mention it. The track count is relatively small, so index capacity can’t be the issue.

This may sound a bit drastic, but I would try removing the share entirely from the Sonos library, then adding it back again. This will force a full re-scan, rather than an incremental one. With 3k tracks it shouldn’t take long.

U

User933635

Prominent Collaborator I

Hello.

On my setup I’ve set the Music Library to automatically update its content every day at a convenient time as my NAS receives podcasts via RSS and I’ve not noticed this problem you’ve encountered. I Group Albums using Album Artists and sort folders by Song Number.

In the desktop settings there’s a tick box called Music Library Permissions with the message ‘Fix permissions on music files so that Sonos can always access them.’ Now I don’t know what this does, but it might be worth a look to see if it helps in your situation. I googled the bit in single quotes and it took me here: https://support.sonos.com/s/article/2401?language=en_US but this didn’t really seem to provide a specific way this button works.

Hope it helps in your case.

S

Stevea SAuthor

Contributor I

Hi Ratty

Tried removing the Library Set Up and re-entering, after the rescan nothing had changed - same old folder index. Out of curiousity checked with app on my smart phone just the same.

User 933635

I cannot find Music Library Permissions on the Sonos Android app. Please advise were it is or is on another platfirm such as OIS?

ratty

Hi Ratty

Tried removing the Library Set Up and re-entering, after the rescan nothing had changed - same old folder index. Out of curiousity checked with app on my smart phone just the same.

In the Folders view are the new folders/files not visible at all? Are they in fact part of the same directory tree as the rest of the library?

User 933635

I cannot find Music Library Permissions on the Sonos Android app. Please advise were it is or is on another platfirm such as OIS?

It’s an option in the desktop controller and just relates to files on the local computer.

U

User933635

Prominent Collaborator I

Hi Ratty

Tried removing the Library Set Up and re-entering, after the rescan nothing had changed - same old folder index. Out of curiousity checked with app on my smart phone just the same.

In the Folders view are the new folders/files not visible at all? Are they in fact part of the same directory tree as the rest of the library?

User 933635

I cannot find Music Library Permissions on the Sonos Android app. Please advise were it is or is on another platfirm such as OIS?

It’s an option in the desktop controller and just relates to files on the local computer.

Hello.

Yes, the ‘Fix permissions on music files so that Sonos can always access them’ is on the PC program (app) but you’ll have to explain further to convince me that this just relates to files on the local computer. It’s a setting in the ‘Advanced’ tab in ‘Music Library Settings’ On my system I only index a folder on a NAS so if this related to local files, why would it be available?

Not saying you’re wrong, but can you explain what this ‘Fix...’ does? It’s not explained here https://support.sonos.com/s/article/2401?language=en_US#20

Thanks

buzz

Grand Maestro

An exotic character in a track or file name can cause the indexing process to terminate. Your recently added tracks would be the first items to check.