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martin.s
Contributor I
September 14, 2022

Music Library Disappearing Overnight

  • September 14, 2022
  • 27 replies
  • 678 views

I’ve read several similar issues but there doesn’t seem to be a resolution so thought I’d ask. 
Sonos reads the music library from my Western Digital MYCloudEX2Ultra NAS, all the files are there from a sync between my Mac iTunes library and my NAS. Been using this method for several years without issue. Recently, probably the past couple of weeks, when I open the iPhone app or the Mac app, the library has disappeared and a music index update is needed to get the files back. As I said, never had this issue before, and have been linking to the same NAS for several years. 
I’ve checked and there is only one path in the library setup and the NAS is on 24/7. 
Anyone know why this has started happening?

Thanks

Martin

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27 replies

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Fragments Of
Fragments Of
Avid Contributor I
October 29, 2022

Hello Everyone,

I don’t know if I am in the good place for this issue. Since the update of the 14.18.1 version, sometimes all my tracks / albums are not present. I must to update manually the library to resolve the issue. Until now, I have not seen this problem on my configuration.

My configuration is the following: My Cloud Ex2 Ultra - 5 Play1 - the library is scheduled at 4.00 am with a SMB1 connection - the Cloud is on a static IP address.

Very strange this issue > ???

Kind regards.
 

buzz
buzz
Grand Maestro
October 29, 2022

Unless you have a second S1 SONOS system on the network, I suggest that you disable SMB1 and enable SMB2 or SMB3 on the My Cloud.

SONOS is impatient. I’m wondering if the My Cloud is slow waking. As an experiment, set an alarm to play a silent track at 3:55am. Even of this track fails to play (because of a timeout) the drive will be awake at 4:00am.

    Fragments Of
    Fragments Of
    Avid Contributor I
    November 3, 2022

    Hello Everyone,

    I need your help, my problem persists with the local library. Sometimes this one works fine and sometimes this disappears from the Sonos app.

    Yesterday, I have phone with the support, solution given : uninstall the library and reinstall this one.

    I have checked if the Cloud is on the SMB3 protocol and yes this option is activated.

    All my speakers have a static IP addresses and also the Cloud.

    Honestly, I am a little lost.

    Thank you for your time.

    Kind regards.

     

    Ken_Griffiths
    Ken_Griffiths
    November 3, 2022

    Hello Everyone,

    I need your help, my problem persists with the local library. Sometimes this one works fine and sometimes this disappears from the Sonos app.

    Yesterday, I have phone with the support, solution given : uninstall the library and reinstall this one.

    I have checked if the Cloud is on the SMB3 protocol and yes this option is activated.

    All my speakers have a static IP addresses and also the Cloud.

    Honestly, I am a little lost.

    Thank you for your time.

    Kind regards.

    Did you try what the Sonos Support Staff suggested? - to uninstall/reinstall the library index via the Sonos App? I would perhaps also reboot all the Sonos products after uninstalling the index and see if that resolves your issue.

      Fragments Of
      Fragments Of
      Avid Contributor I
      November 3, 2022

      Thank you @Ken_Griffiths for your help.

      Yes, I have uninstall and reinstall the local library on a other Nas My Cloud EX Ultra, I have rebooted my router and also all the speakers but the problem is always there.

      Now, I try an other thing, I have disabled the automatic schedule for the library, maybe that the problem comes from this ?

      I am lost because until now I have not problem with this configuration.

      Greetings.

      Ken_Griffiths
      Ken_Griffiths
      November 3, 2022

      Thank you @Ken_Griffiths for your help.

      Yes, I have uninstall and reinstall the local library on a other Nas My Cloud EX Ultra, I have rebooted my router and also all the speakers but the problem is always there.

      Now, I try an other thing, I have disabled the automatic schedule for the library, maybe that the problem comes from this ?

      I am lost because until now I have not problem with this configuration.

      Greetings.

      Have you tried though removing the library ‘index’ from the speakers, rebooting them and reinstalling the index?  That means removing the library path from the Sonos App, (‘Settings/System/Music Library/Music Library Setup’) rebooting the speakers and then adding the path back and re-indexing the library again?

      Fragments Of
      Fragments Of
      Avid Contributor I
      November 3, 2022

      @Ken_Griffiths 

      No, I have no try this option.

      I go to check for this and I keep you informed.

      Thank you for this new help.

      Kind regards.

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