Contributor I

Music Library Disappearing Overnight

Forum|Forum|4 years ago
September 14, 2022
27 replies
678 views

I’ve read several similar issues but there doesn’t seem to be a resolution so thought I’d ask.
Sonos reads the music library from my Western Digital MYCloudEX2Ultra NAS, all the files are there from a sync between my Mac iTunes library and my NAS. Been using this method for several years without issue. Recently, probably the past couple of weeks, when I open the iPhone app or the Mac app, the library has disappeared and a music index update is needed to get the files back. As I said, never had this issue before, and have been linking to the same NAS for several years.
I’ve checked and there is only one path in the library setup and the NAS is on 24/7.
Anyone know why this has started happening?

Thanks

Martin

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M

martin.sAuthor

Contributor I

I have three Sonos One speakers, the nearest one to the router is about 1” away from it!

In that case it could be suffering badly from the near-far problem or receiver blocking. Move it out to at least 50cm, ideally 100cm or more.

Interesting! Will see what I can do!

Thanks

M

martin.sAuthor

Contributor I

Moving the speaker further away seems to have resolved the issue. But I’ll leave scheduling on and check again in the morning to confirm.
Thanks

Martin

M

martin.sAuthor

Contributor I

So, checked this morning after the standard 2AM update and the library has disappeared again. I’m going to manually update to get it back and then switch off the nightly schedule for the time being.
Most odd!

Thanks

Martin

Ken_Griffiths

So, checked this morning after the standard 2AM update and the library has disappeared again. I’m going to manually update to get it back and then switch off the nightly schedule for the time being.
Most odd!

Thanks

Martin

Here’s a further suggestion to perhaps try… shift the library-update schedule to the daytime to allow you to monitor it, but also if you goto ‘Settings/About my System’ in the Sonos App, you will see the IP address of the ‘Associated Product’ - change that to another Sonos product by powering it off (just for the time being) and see if doing that resolves your issue. If it does, then switch back to doing the scheduled update overnight whilst the original associated player device is still switched off and see if it then works and report back here.

ratty

So, checked this morning after the standard 2AM update and the library has disappeared again. I’m going to manually update to get it back and then switch off the nightly schedule for the time being.
Most odd!

Thanks

Martin

Here’s a further suggestion to perhaps try… shift the library-update schedule to the daytime to allow you to monitor it, but also if you goto ‘Settings/About my System’ in the Sonos App, you will see the IP address of the ‘Associated Product’ - change that to another Sonos product by powering it off (just for the time being) and see if doing that resolves your issue. If it does, then switch back to doing the scheduled update overnight whilst the original associated player device is still switched off and see if it then works and report back here.

The Associated Product only has relevance to a specific controller session, including any manual index scans started by that controller. The automated library scan selects its own node to do the scan (not surprisingly, since it operates in the background in the absence of a controller).

Ken_Griffiths

Thanks @ratty.👍 So maybe before going down the route of deleting the library/index completely from all players and setting up the library again in the App, it might just be worth just power-cycling every Sonos product, perhaps. I don’t think that’s been tried yet?

Odd though that the manual indexing seems to work every-time.

buzz

Grand Maestro

martin.s,

A little background: Extensive diagnostic data is available to Sonos staff, but the finest detail begins to scroll out of view after a while. That’s why we recommend submitting the diagnostic within about 10min of an event.

ratty

As others have suggested:

If a manual scan runs fine then set an auto scan for daylight hours. To simulate night-time ensure beforehand that all controllers are detached and all players are stopped. If/when the scan fails, submit a diagnostic within ~10 mins.

The main log, in whichever player took on the task, should contain evidence of any failure.

Stanley_4

Grand Maestro

What times are your Sonos and NAS updating their DHCP settings?

Maybe swap to static/reserved addresses as a test?

S

SalieMaielr

Lyricist I

If you turn off iCloud Music Library, the iTunes music will be hidden and disappear from your iPhone. And sometimes, updating may cause the iCloud Music Library to be turned off automatically. So please make sure you are signed in to your iPhone with your Apple ID and turn on iCloud Music Library.

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