Contributor I

Music Library Disappearing Overnight

Forum|Forum|4 years ago
September 14, 2022
27 replies
678 views

I’ve read several similar issues but there doesn’t seem to be a resolution so thought I’d ask.
Sonos reads the music library from my Western Digital MYCloudEX2Ultra NAS, all the files are there from a sync between my Mac iTunes library and my NAS. Been using this method for several years without issue. Recently, probably the past couple of weeks, when I open the iPhone app or the Mac app, the library has disappeared and a music index update is needed to get the files back. As I said, never had this issue before, and have been linking to the same NAS for several years.
I’ve checked and there is only one path in the library setup and the NAS is on 24/7.
Anyone know why this has started happening?

Thanks

Martin

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J

John B

That is an odd one. Is your music library set to auto update every day?

I assume that your speakers aren’t powered off every night? (Not that this should cause a problem to the music library anyway.)

M

martin.sAuthor

Contributor I

That is an odd one. Is your music library set to auto update every day?

I assume that your speakers aren’t powered off every night? (Not that this should cause a problem to the music library anyway.)

Yes it’s music index update is auto at 2am each day. And no, speakers are always on.

J

John B

I suggest you see if the problem still arises if you don’t auto update for one night.

You could also try a manual update and see if the problem occurs then. If it does then it would allow you to run a system diagnostic as soon as it has happened, and then contact Sonos Support with the confirmation number.

M

martin.sAuthor

Contributor I

Ok thanks. I’ll switch it off tonight and see what happens tomorrow and report back.
Thanks again

Martin

J

John B

Or as an alternative to manual update, temporarily change the auto update to a time when you can observe what happens.

M

martin.sAuthor

Contributor I

I’ve just run a manual update and it hasn’t made any difference, ie the library is all present and correct. I’ll change it to 10am tomorrow and check it before the update process runs and again after.
Thanks

Martin

M

martin.sAuthor

Contributor I

So…I checked this morning and the library was all present and correct. At 10am, the schedule was meant to happen but it didn’t appear to run…but the library again disappeared.

J

John B

Well it’s not conclusive, but evidence suggests it’s the automatic update going wrong. As to why, this may be easiest solved by a diagnostic immediately after it has happened.

One other thing you could try (as a diagnostic exercise) would be to power off all but your Sonos One speaker overnight with the One placed a few feet from your router. My thinking is that maybe there is a comms problem with whichever device is performing the indexing. Wireless interference for example. You could even wire the One if you can.

M

martin.sAuthor

Contributor I

So if I set a time to update and run a diagnostic as soon as it happens, that may help?

I have three Sonos One speakers, the nearest one to the router is about 1” away from it! I’ll do the auto update and diagnostic today, but then think I’ll switch of the scheduling for the moment. I don’t add files that often and always update after I do anyway as new music has to by synced to the NAS.
Thanks for your advice

Regards

Martin

ratty

I have three Sonos One speakers, the nearest one to the router is about 1” away from it!

In that case it could be suffering badly from the near-far problem or receiver blocking. Move it out to at least 50cm, ideally 100cm or more.

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