Prodigy I

Answered

Music Library Compilation Issue under new 16.3 Firmware

Forum|Forum|2 years ago
July 16, 2024
240 replies
12063 views

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.
Just an example shown below...

Does anyone else have this issue?
Ross.

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Best answer by Corry P

Hi @rosswells127 et al

I have an update regarding this behaviour.

It is (now) expected behaviour that if you have a compilation album with no Album Artist metadata tagged on an S2 system, it will appear in the album list multiple times. To resolve this issue, please tag all tracks in the album with an Album Artist - if there is no single artist, please tag each track in the album with “Various Artists”. Once an album has a Album Artist tag, it will no longer appear as duplicates in the Album container list.

I hope this helps.

Edit: This thread was automatically closed due to inactivity. I have reopened it.

Show previous replies

E

Eejay60

Lyricist III

Updated to 16.3.3 today. Rescanned the library, to be sure. Still no fix to this. Disappointing naturally. A low priority or difficult to put right?

Schlumpf

Virtuoso

Updated to 16.3.3 today. Rescanned the library, to be sure. Still no fix to this. Disappointing naturally. A low priority or difficult to put right?

Imo more of a low priority.
Thanks for reporting.

Ralf

MoPac

Headliner III

What was the priority then? What did they fix? To me the glaring flaw was the compilation issue. Definitely did not improve speed. Just opened an Apple Music playlist I created, tapped on a track a ways down the playlist. It took 10 seconds to start playing. Nuts!

rosswells127Author

Prodigy I

Well I was stupidly optimistic that the new Firmware update would resolve this issue. Silly me!
I struggle to understand why things are taking sooooo long to fix. I reported this issue in mid July.

Sonos, this bug was CREATED in Firmware update 16.3.0 and you are now up to 16.3.3. A lot of your users are affected by this issue and being a Firmware bug it affects ALL controllers including 3rd party ones so we have no viable workaround. Can you therefore please move this up your priority list. @Corry P

Ross.

Schlumpf

Virtuoso

@Eejay60

Was it a firmware only update or also one of the app? Just asking because for me in Germany there’s no update at all yet. Firmware 16.3.1 is shown and no update available.
But let’s wait until tomorrow.

Ralf

rosswells127Author

Prodigy I

@Schlumpf . It was a Firmware only update.
Ross.

Corry P

Sonos Staff

Hi @rosswells127

Can you therefore please move this up your priority list. @Corry P

It was already high on my list - I’m only having two problems with my Sonos system, and this is one of them. As much as I’d like the pay packet, I am not a particularly big fish in the Sonos pond.

I do get your meaning, however - but, for whatever reason, this particular issue was not fixed with this particular update - not that we ever said it would be. I’d like to explain to you why that is, but I just don’t have that information.

An app update was also scheduled for yesterday - one that looks quite significant, from what I have seen - but it has been postponed for a couple of days. I do not expect it to fix this issue, to be clear.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

rosswells127Author

Prodigy I

Hi @rosswells127

Can you therefore please move this up your priority list. @Corry P

It was already high on my list - I’m only having two problems with my Sonos system, and this is one of them. As much as I’d like the pay packet, I am not a particularly big fish in the Sonos pond.

I do get your meaning, however - but, for whatever reason, this particular issue was not fixed with this particular update - not that we ever said it would be. I’d like to explain to you why that is, but I just don’t have that information.

An app update was also scheduled for yesterday - one that looks quite significant, from what I have seen - but it has been postponed for a couple of days. I do not expect it to fix this issue, to be clear.

Thanks @Corry P , I sincerely appreciate your comments and efforts.
I too only have a couple of outstanding issues. I think a lot of people with local Music Libraries will be a lot happier once this one is fixed.

Ross.

I

Ian_S

Prodigy III

I’ll be slightly less fed up. Happy is pushing it. Queue editing is also long overdue. Months just for basic function to be restored is nothing to be happy about.

I’ll be relieved when they sort out the UI (esp. on a tablet) to allow easy use of the system again.

Happy would be if they sort all of that out before the discounts in the run up to Xmas and they allow upgrade discounts to apply to sale prices by way of apology to existing customers… hint, hint… 😉

M

Mike75

Contributor I

It’s worse than that! Sonos has screwed up my desktop music library beyond belief. I have sometimes more than 10 copies of an album. Many have no cover. Most are incomplete or empty. I have gone back to my master ITunes library and it’s fine, however updating the Sonos library doesn’t work. The software SUCKS! It only makes it worse! In some cases, it has tried to create albums with only one song when there were multiple artists on the album. This is crazy. Sonos created a disaster and WE have now gone months and not Sonos has not fixed it or addressed the issues. Who has time to wait 45 minutes for customer service only to be told there’s not a current fix available?

Mike Clinton

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