Music Library and Mycloud home

Thanks

The mycloud sonos service  is terrible 

I used thst when I first got the drive until I learnt about the publicity of doing it 

Yes I'm the same a.my playlist will need redoing too

Anyone any further forward with this ?

I have the same problem: Sonos S1 system with music stored on a WD MyHome NAS. Unable to connect to the music library from Windows 10 laptop, Windows 11 desktop or Android 13 phone.

Before trying alternative setups, I have questions.

Does the Sonos S2 hardware have the same problem?

Is there any liklihood of Sonos and/or WD working out a solution in the next few months? Do we know if Sonos is even trying?

Are there any other NAS systems that are known to work witht the S1 Sonos?

Several times, the WD update to the software running the NAS has turned off SMB v1 and NTML v1 without notifying me, the user. Sonos S1 requires these to connect. Each time they did so, it was frustrating for me to figure out they had done so, since there was no notification.
 

S2 allows the use of the more current versions of SMB v2 & v3, which I now use to connect to my WD myCloud NAS. 

Are you implying that you were able to turn the SMB v1 and the NTML v1 back on somehow? Perhaps undoing the WD update?

I am trying to decide on the cheapest next step. I know Sonos used to offer a bit of a deal when upgrading from S1 to S2, but it’s still an expense I could live without. On the other hand, replacing the NAS is a crap shoot without knowing in advance that it will work with the S1 Sonos system, and also not cheap.

In the WD software for my NAS, yes, I was. However, there are some WD NAS devices that appear not to give users access to that, based on some of the posts I’ve seen here. Check your manual for specifics, or contact WD’s customer support group. 

What Sonos speakers do you have? 

I have the 3TB MyCloud Home NAS connected to my internet modem/router. The Sonos Bridge is also connected to the modem/router gateway. At the other end, I conect to my stereo tuner/amp. I just want music in the one room and I already had the tuner there, so it seemed pointless to buy the Sonos speakers.

I cannot find any option to modify the settings on the NAS, so I guess I’m out of luck on that front. WD doesn’t seem to list the 3TB model of the MyCloud Home and I was unable to find any documentation for it. The 4 and 8TB models also have just basic information.

I guess I’ll have to bite the proverbial bullet and upgrade to the S2 Sonos system. <sigh>

Before you spend that money, spend the time to call in to WD’s CS group. You might be able to get some resolution. 

For me, I’ve got the WD My Cloud Mirror, and if I could find the software (likely on a different computer somewhere), I’d tell you more, but it’s not at hand. But I remember last time they switched SMB v1 to SMB v2 without telling me, and I was pretty angry when I figured it out. Once I knew that, it was easy to switch it back on using the interface WD provides, but for them to change that without notification seems underhanded. I get that they’re trying to make me more secure, but I’d have thought some sort of warning “hey, we’re changing this on you, in case it breaks anything” would have been appropriate. 

Best of luck!

This happened to me too, two weeks ago, with MyCloudHome.  I also don’t know how to change the SMBv on it.  Does anyone know if there are other NAS drives which use SMB v1, and are easier to work with? Kindly, Chris

I looked at Synology, QNap and ASUSTOR and either could not find anything in the listed specs or did find references to SMBv2. I would assume, since SMBv1 was identified as allowing security holes, that most NAS devices these days would not support it.

I had no luck when speaking to WD. I have taken advantage of the Sonos upgrade program and ordered a new Port. Turned out to be cheaper than buying a new NAS.