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skeck
Avid Contributor I
November 25, 2022
Answered

Music Library and Mycloud home

  • November 25, 2022
  • 35 replies
  • 2448 views

So the other day I went to play music from my sonos library  where the mudi  is stored on WD myhome NAS drive 

A I got was an error saying it can't  be found 

Then tries to update the music library and got a message like 

Mycloud/public/music is no longer available 

Then I tried removing the link to the folder 

Took a few attempts  but eventually  removed 

Now I can't add it back as a shared folder

I have never had an issue with it before 

I can still access the drive from my laptop  and still able to add music to the folder 

Any help would be appreciated  

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    Best answer by Airgetlam

    Might be worth calling their CS then.

    35 replies

    Airgetlam
    Airgetlam
    November 25, 2022

    Are you using S1?

    Bruce
      skeckAuthor
      Avid Contributor I
      November 26, 2022

      Are you using S1?

      Yes still using S1 as some of my Sonos is old 

      No idea why it just stopped seeing the folder on my NAS 

      Airgetlam
      Airgetlam
      November 26, 2022

      Western Digital has certainly updated the NAS firmware in the background for me, and in doing so, turned off SMB v1 and NTML v1, without notifying me.
       

      I’d be looking at your NAS to see if Western Digital has done that to you.

      Sonos S1 still requires those two settings, which is one reason some people have upgraded to S2, those who had the option. 

      Bruce
        skeckAuthor
        Avid Contributor I
        November 26, 2022

        Thanks where do I find those setting 

        Been looking for them but not a clue how to get to them 

         

        Airgetlam
        Airgetlam
        November 26, 2022

        Check the manual for your Western Digital. I don’t own that version, and I’m not at home to even check, due to the holiday. 

        Bruce
          skeckAuthor
          Avid Contributor I
          November 26, 2022

          Thank you 

          I looked when it happened and could not find anything about it 

          Airgetlam
          AirgetlamAnswer
          November 26, 2022

          Might be worth calling their CS then.

          Bruce
            orreydave
            Contributor I
            November 27, 2022

            I have exactly the same problem as you, and also attempted to fix it by removing and re-adding the music folder in Sonos, to no avail.

            I see that my MyCloud Home firmware is version 8.12.0-178, released on 14 Nov 2022 (which tallies with when it probably stopped working for me). The release notes talk about introducing “local network access” using the Samba (SMB) protocol, so I strongly suspect the current issue is something related to this. However, all the suggestions I have found regarding re-enabling SMBv1 don’t appear to apply the MyCloud Home since (as far as I am aware) we don’t have access to those device settings.

            I’ll try and get a response from WD support as well, but please let us know if you find a solution. I can’t imagine we’re the only people using a MyCloud Home with Sonos in this way. Maybe we are!

              skeckAuthor
              Avid Contributor I
              November 27, 2022

              I have exactly the same problem as you, and also attempted to fix it by removing and re-adding the music folder in Sonos, to no avail.

              I see that my MyCloud Home firmware is version 8.12.0-178, released on 14 Nov 2022 (which tallies with when it probably stopped working for me). The release notes talk about introducing “local network access” using the Samba (SMB) protocol, so I strongly suspect the current issue is something related to this. However, all the suggestions I have found regarding re-enabling SMBv1 don’t appear to apply the MyCloud Home since (as far as I am aware) we don’t have access to those device settings.

              I’ll try and get a response from WD support as well, but please let us know if you find a solution. I can’t imagine we’re the only people using a MyCloud Home with Sonos in this way. Maybe we are!

              Mines stopped working the Friday morning of that week and funnily enough the mycloud software updated on the Thursday so I am almost sure it's  to do with that 

              And like you I can't  find a solution 

              Please let me know if you do find one and I will too if I find one 

              Thanks 

              Tom Wisnosky
              Lyricist I
              November 27, 2022

              Same here. I spent about 3 hours the other day on the phone with Western Digital (after spending an hour with Sonos tech support), and we were never able to solve to problem. I run my Sonos system on a Mac, and I understand that the SMB1 protocol is not a concern for the Mac OS, but my problems started exactly when all of yours did, so WD must have changed something that we can’t access.

              The workaround is to move your music files to the private aide of your drive and then add My Cloud Home as a music service in Sonos, rather than a library. This works just fine, but the trouble is that my existing Sonos playlists won’t populate from a music service -- or at least I haven’t figured out how to do that yet.

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