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Contributor I
May 7, 2024
Answered

music library after latest app update

  • May 7, 2024
  • 851 replies
  • 51365 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

 

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

 

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

851 replies

Prodigy III
October 8, 2024

As I’ve said before Ken, that is not correct, SMB1 is supported but not enabled by default in Windows/MacOS. What Sonos should have done was by all means use SMB2/3 but also keep support for SMB1 for older NAS devices which cannot be upgraded to the new SMB version(s). They could have included a disclaimer and pointed to security issues if the user selects SMB1. But they didn’t. Instead many Sonos users with perfectly working NAS units until now have to buy a new one that supports SMB2/3 (if they can’t upgrade the software), which seems an excessive and unnecessary expense. 

It’s a new App - there is no way that any company would deliberately incorporate a vulnerability in their new software, or hardware. I can’t even find an App in the Apple App Store that supports SMBv1 - most developers have updated their Apps to support SMBv2 or higher and manufacturers like Netgear no longer support their SMBv1 NAS boxes. Also SMBv1 is not available for Windows 11 users.

Windows 11 can still use it, it’s just no longer installed by default as it was in Windows 10 and previous versions.

https://learn.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/detect-enable-and-disable-smbv1-v2-v3?tabs=server

In the corporate world SMBv1 is clearly a really bad place to keep vital data, at home, for music files, the lack of security matters much less. If you want to steal music, there will be much easier ways than hacking private NAS drives. 

Ken_Griffiths
October 8, 2024

Windows 11 can still use it, it’s just no longer installed by default as it was in Windows 10 and previous versions.

https://learn.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/detect-enable-and-disable-smbv1-v2-v3?tabs=server

In th corporate world SMBv1 is clearly a really bad place to keep vital data, at home, for music files, the lack of security matters much less. If you want to steal music, there will be much easier ways than hacking private NAS drives. 

… and allow remote code execution.

https://learn.microsoft.com/en-us/security-updates/SecurityBulletins/2017/ms17-010

… or ransomeware attack.

https://cybersecuritythreats.org/ms17-010-cve-understanding-the-windows-smb-vulnerability/

Prodigy III
October 8, 2024

As I said, and as you choose to ignore, at home you are perfectly at liberty to assess the risk and deem it not high, especially if all you have on your old (perfectly functional) NAS drive is your music. If I had an old SMB1 NAS, and someone held me to ransom over my music, I’d stick two fingers up at them, wipe it and reload it. 

The point is that even though the likes of Microsoft, Apple etc. will not encourage the use of SMB1 for obvious reasons, they don’t stop you, the user, from deciding otherwise, as contrary to your assertion, they DO allow you to install/configure SMB1. 

Sonos could do the same, but instead chose not to, and just to confuse the 💩out of their users, left the old HTTP helper setup wizards in place as they were too lazy to remove them. (Under the excuse of we’re going to deprecate the desktop controllers, even though we’ve released an update since May 7th, or we’re too busy fixing stuff to change it. Take your pick.)

Ken_Griffiths
October 8, 2024

@Ian_S,

The Desktop controllers have been in ‘maintenance’ mode for some years and I’m guessing the first two library http share options in those ‘old’ Apps can still be used by those on S2 (16.1) or older setup. So maybe that’s why they left those two options in situ. Ideally those using SMBv2, or higher, will just use the new Sonos mobile App anyway to setup their share.

I’m not sure how many Sonos users who use a shared local library, also have a NAS that’s so old that their manufacturer has not upgraded it with a software update to support SMBv2 (or higher)  but I suspect it’s very few and perhaps those users can ask their NAS manufacturer to develop/release an update to upgrade their NAS instead to make it more secure. That sounds a much better option to me than asking Sonos to add the old SMBv1 insecure protocol to their brand new App.

October 10, 2024

I have not updated Sonos since before the May update, and my NAS music library access & functionality is great (as it has been before & after moving my personal music files to a new Synology NAS in 2021).

Please do not let folks convolute the faulty update issues with finger pointing at you and your network configs. Sonos used to be intuitive/simple enough to require little to no technical acumen. That’s why as an IT professional I recommended it to everyone.

Please continue to request Sonos reinstitute basic, simple functionality we had before the May update (or when we 1st purchased devices; for me 2006). Until then don’t buy or recommend Sonos.

Contributor I
October 19, 2024

Since last app update the library is back ……… for a few minutes, and then it’s gone again. To get it on I need to power down my Sonos system and after the power it’s back I can see the library for a very short while. All functionality seems to be returned but unfortunately it’s not stable. 

Ken_Griffiths
October 19, 2024

Since last app update the library is back ……… for a few minutes, and then it’s gone again. To get it on I need to power down my Sonos system and after the power it’s back I can see the library for a very short while. All functionality seems to be returned but unfortunately it’s not stable. 

Does the library re-indexing work okay? Have you tried turning off older devices like Playbar/Playbase/Play:3 etc. which maybe low on memory - also perhaps see what happens if you ‘temporarily’ half the size of the library tracks and re-index.

Contributor I
October 19, 2024

I have 12000 tracks. Can try going down but I want them all 😁. I’ll check the older devices. But would also hate to buy new ones just because Sonos f’d it up. 
thanks for the tip though

Ken_Griffiths
October 19, 2024

I have 12000 tracks. Can try going down but I want them all 😁. I’ll check the older devices. But would also hate to buy new ones just because Sonos f’d it up. 
thanks for the tip though

Yes me too, I would want all tracks in a library to work aswell and no reason why it shouldn’t work.. I was just suggesting a few things to try temporarily first, just to see if it resolved the issue - if it does, then there are other things you can perhaps go onto try afterwards.

Contributor I
October 24, 2024

I had the same problem. I fixed it. Here’s what I did…
Can't connect to my music library - solved | Sonos Community