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Contributor I
May 7, 2024
Answered

music library after latest app update

  • May 7, 2024
  • 851 replies
  • 51367 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

 

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

 

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

851 replies

Enthusiast I
October 5, 2024

Does anyone know when the “promised” Sonos restoration of personal iTunes libraries will happen? I thought the CEO said in his letter that it would by by end of August.

Ken_Griffiths
October 5, 2024

Does anyone know when the “promised” Sonos restoration of personal iTunes libraries will happen? I thought the CEO said in his letter that it would by by end of August.

It’s there now, isn’t it?… just share the iTunes ‘Music’ folder over the LAN using SMBv2, or higher … see this link… 

https://support.sonos.com/en-gb/article/add-your-music-library-to-sonos

Ken_Griffiths
October 5, 2024

My music library with Windows 11 is not working. It was working a few weeks ago but no more. I have tried to add it back but no luck. Error message.

Maybe see these links - ensuring that your PC’s network connection mode is set to ‘private’ and not ‘public’…

 

MoPac
Headliner III
October 5, 2024

Can you give some examples of symbols that cause a track to NOT be added to the library?

 I have had issues with some apostrophe characters.  Occasionally downloads that I have purchased in the past have an apostrophe used in a track name that is not accepted by Sonos.  The track shows in the Sonos library, but there is no album art and the track number precedes the track name.  That track will not play.  If you look very closely at the offending apostrophe next to a legal one there is a slight difference in the angle.

 This is not something I have seen for some time so not sure if a track with the bad apostrophe will still show the same way as described above or if an error is generated.  New firmware may handle that issue differently.

 The solution is simply to replace the guilty apostrophe with the one on your keyboard.

Is this in any of the meta data or only in the file name itself .  Hell of a job to check every item of meta data on every track of every album .  Could Sonos provide some clear guidance on what we are even looking for - what characters are a problem.  I don't think I have the energy to do this ...

 One other thing, besides that illegal apostrophe, that will cause a track to show with no album art & the track number preceding the track name is if the track sample rate is higher than 48kHz.  Also Sonos does not like some 24 bit WAV files.

  The track “Room 333” is a 24/44 WAV file.  For some reason Sonos does not like it.  If that track was part of a playlist I wanted to play on Sonos I would make a FLAC version, put it in a different folder related to files converted for Sonos and add it to a playlist named ex. Ambient ( Sonos ).  I have done this for several playlists to make them playable on Sonos.

 The other tracks in the screenshot have sample rates higher than 48kHz.

 

Renowned Enthusiast II
October 5, 2024

Just to jump in here about file formats that Sonos doesn’t care for… prior to the Update Virus, I had quite a few AIFF files from dragging music files from my CDs into my Sonos music library and then I’d Manage the Library. I “never” had an issue with them.  A couple of months ago, I was using the desktop controller on my iMac to play music that, previously, had played flawlessly.  Then, only those AIFF files began to stutter, skip, burp up oatmeal… whatever it was it wasn’t normal.  I went into the library and converted those AIFF files into similarly uncompressed FLAC files.  Problem solved.  That brings me to my point. This forum is replete with “solutions”, some easy and some rather complex. It was never that way prior to May of 2024 and, for the consumer that plopped down the Pounds, Euros, Dollars - whatever - it’s complete crap. Plug a thumbdrive into your router, unplug and reset every speaker, delete the app, reset the speakers and stand on one leg while you plug it back in… To all of the Sonos employees and moderators in here who’ve helped, good on you.  But it’s long past time that “SONOS” fixes this, not the consumer.

Contributor I
October 5, 2024

I second that I don’t even know about those file formats you takled about. But for me sonos is dead. If they can’t make it like it was prior may 2024 so not so computer savvy ppl can manage they can ki$$ my ….. i am still furios when i think about it. 

Enthusiast I
October 5, 2024

Can you give some examples of symbols that cause a track to NOT be added to the library?

 I have had issues with some apostrophe characters.  Occasionally downloads that I have purchased in the past have an apostrophe used in a track name that is not accepted by Sonos.  The track shows in the Sonos library, but there is no album art and the track number precedes the track name.  That track will not play.  If you look very closely at the offending apostrophe next to a legal one there is a slight difference in the angle.

 This is not something I have seen for some time so not sure if a track with the bad apostrophe will still show the same way as described above or if an error is generated.  New firmware may handle that issue differently.

 The solution is simply to replace the guilty apostrophe with the one on your keyboard.

Letters that are used in foreign languages such as japanese symbols for song names, umlaut over “o”, any symbol other than grade school ABC and 123 type names.  I renamed some pieces and deleted others and then it indexed and added.  I also got rid of files types that sonos does not like such as WMA files. Good luck. 

Lyricist III
October 5, 2024

It's simply too much hassle to work through 000s of tracks to make changes in the hope it indexes.

 

Ken_Griffiths
October 5, 2024

It's simply too much hassle to work through 000s of tracks to make changes in the hope it indexes.

 

If you can identify the character(s), then maybe use a batch ‘replace’ action in MP3Tag and enter the special character to replace, or delete - just leave it run, if it’s a large library.

See this link:

 https://community.mp3tag.de/t/actions-and-batch-operations/967/4

MoPac
Headliner III
October 5, 2024

 It’s not that it doesn’t index.  Every track in my library indexes, but they don’t all play.  I don’t eliminate tracks that don’t play.  I want them to play on more capable renderers.  
 
For Sonos I just make a copy of a converted track and put it in a folder named For Sonos.  Then, because I mostly play playlists, I make a copy of playlists and add “——— ( Sonos )” to the name of the playlist.  Then I edit that playlist by overwriting the tracks that won’t play with the converted tracks in the For Sonos folder.  Just did a little at a time.  Some playlists did not require any changes.