Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51370 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

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LouisJordaan

Enthusiast II

My sonos system primarily uses my large local music library daily, after the auto app update this morning i can’t now access using any mobile devices only. After speaking to support they said they knew about this and in a few months the feature may return.

I cannot believe that a company the size of sonos has rolled out a new app breaking one of the fundamental aspects of the sonos system, not even giving users a choice of sticking with the old app until the local music library feature is available in the new app.

Surely this is what beta testing is for after reading all the guff on the new app by the CEO it just shows to me total disregard to older customers with large music libraries.

Totally pi$$ed off

And a month later nothing has improved. I’ve had and used 5 Sonos speaker configurations for over a decade. Now I would advise anyone thinking about using Sonos to look elsewhere if you value reliable music playback.

also Totally pi$$ed off

Such a shame isn’t it

G

Gegg

Trending Lyricist I

After upgrading to the new app when in came out (big mistake) I came here today to see if the problems had been resolved as suggested in the hysterically funny “live Q & A” back on the 14th of May.

I’m extremely disappointed, if not at all surprised, to read that many users are still having significant problems using what should be core functionality.😡

How long are Sonos going to let this disgrace continue?

For anyone interested, I am still running the 16.1 version which I downloaded from here Download Sonos 16.1 Android APK File (apkpure.com) I uninstalled the new version from my Android devices (turned off auto updates), downloaded the APK file from the above location and ran it directly which seems to work.

O

osm

After upgrading to the new app when in came out (big mistake) I came here today to see if the problems had been resolved as suggested in the hysterically funny “live Q & A” back on the 14th of May.

I’m extremely disappointed, if not at all surprised, to read that many users are still having significant problems using what should be core functionality.😡

How long are Sonos going to let this disgrace continue?

For anyone interested, I am still running the 16.1 version which I downloaded from here Download Sonos 16.1 Android APK File (apkpure.com) I uninstalled the new version from my Android devices (turned off auto updates), downloaded the APK file from the above location and ran it directly which seems to work.

It would be useful if you could describe where your music folder is located and which method has been used to connect it to the Sonos system. Some library connection methods are no longer supported in newer versions of mobile app and system firmware, and support for those won’t be coming back. However there are configurations which should in principle be working (and are working for many). Even if not specifically experiencing a 913 error, the following clarifies which methods are no longer supported: https://support.sonos.com/en-gb/article/error-913-when-adding-a-music-library-share

D

Dhouston

Avid Contributor II

Thank you Ken.

No, I did not get the notifications on the app, or email, all was working fine until the app update!

I will upgrade to a Synology DS223 which is fine for my library etc.

Thank you

Just to follow up on my own post. I bought the Synology DS223, backed up up library to an external usb HDD from my old ReadyNAS Duo. Managed to re-use both my 3.5 HDD’s from my old ReadyNAS duo in the new Synology, once they were reformatted, I copied in my library. Pointed the Windows Sonos app to the library and it works fine on the iphone app, but cannot search the library. This feature is coming soon I believe.

The only other issue I have is my playlists are gone, I cannot seem to find them. Anyone had the same problem? I use an itunes library on my new NAS. Thanks.

Hi. I have an old ReadyNAS Duo - can you tell me how you backed up the library onto an external drive. After a windows update I struggle to even connect to the drive.

thanks in advance.

David

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EasterNow

Lyricist II

Been a Sonos user for over 10 years. I get it, mobile device priority, sure. Gotta sell those speakers. But at least keep the network fundamentals sound on the desktop client. Not cool. I’ve been using Sonos with a NAS since day one. Dude, it was better 10 years ago…

L

LouisJordaan

Enthusiast II

Been a Sonos user for over 10 years. I get it, mobile device priority, sure. Gotta sell those speakers. But at least keep the network fundamentals sound on the desktop client. Not cool. I’ve been using Sonos with a NAS since day one. Dude, it was better 10 years ago…

Hard to understand, isn’t it

S

Simonintheuk

Lyricist III

I’ve given up.. Local functionality gone, tried everything from all the different hacks to try and get Sonos app to acknowledge my music collection on my laptop but with no luck. Spoke to customer support who went through the exact same things as what I already had found in these forums.. Gave up in the end and decided to upload everything to Youtube Music as that seemed to work.. But guess what, then found out that another issue arrives where you can only get 100 albums showing up which takes me to letter C in the alphabet!! Youtube music app on my mobile shows all albums, Youtube music via desktop shows all albums, but yet Sonos app (both desktop and mobile doesn’t)..

Read a lot about NAS drives working with the Sonos app, but why should i go out and buy another device to store my music just so that i can can use this Sonos speaker!

And going back to the different hacks, I feel for the people that aren’t technically minded or very computer literate. Trying to create user accounts with correct rights, sharing folders, figuring out IP address, creating static routes or putting a fixed IP address in.. How is that even acceptable on Sonos’ part to expect customers to do this to try and actually use their product!

Whoever is at the head of development or the CEO should be fired because the decision making is the worst I have seen!

Anyone know if Sonos has a buy back policy so I can recoup some of the money i have wasted on their useless hardware sitting on my walls gather dust?!?!

Or better yet, anyone have an address for the head of development or CEO so i can cover these speakers in crap and send them back?!?!

Im off to buy some KRK Rokits and other hardware to give me a working system to listen to my music!

T

Trinity31

Trending Lyricist I

I agree with the point above about all of the high tech solutions. It is very kind of people but means nothing at all to me with my fairly basic knowledge of computers.

I have managed to load all of my music library back into Sonos on my laptop (Windows 11) and it will play the first song in a playlist fine. But then as soon as you try to move to another track, it won’t play ball and all the songs then have m4a after the name of the song and won’t play.

What happened to an update mid June give it is now 5 July?

At what stage, does one invest in a new system and what would people recommend for the UK?

Richard x

Ken_Griffiths

I agree with the point above about all of the high tech solutions. It is very kind of people but means nothing at all to me with my fairly basic knowledge of computers.

I have managed to load all of my music library back into Sonos on my laptop (Windows 11) and it will play the first song in a playlist fine. But then as soon as you try to move to another track, it won’t play ball and all the songs then have m4a after the name of the song and won’t play.

What happened to an update mid June give it is now 5 July?

At what stage, does one invest in a new system and what would people recommend for the UK?

Richard x

It’s strange as my locally held NAS library is playing fine and once a playlist, album, etc is started, the queue keeps playing.

Maybe reproduce the issue, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

T

Trinity31

Trending Lyricist I

Thanks Ken, very kind of you!

Richard x

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