music library after latest app update

One thing I liked about Sonos was the good Apple system integration. But since the update, the application no longer recognizes the Music folder on my Mac and I no longer have access to the playlists...

Does a solution exist ?

Thanks,

After the new Sonos app update, my music library is missing in the android phone app and I see no way to add it.

The update is one step forward, but really 20 back to the stone age. It takes forever to connect once launched… horribly slow and inconceivable why this wasn't resolved prior to rollout. Can't think of any comparison to normal business practices where this would ‘fly’ in the companies that I've worked for.

Wow, this Patrick guy comes across as clueless, and arrogant. After reading that I am pretty sure I want nothing to do with this company. The problem starts at the top, clearly. Only way to fix it is to fire his dumb ass, burn it to the ground and start over. 😳

Shameful that this Sonos Community forum is completely unmoderated by Sonos Staff.  100's of blind users attempting to devine answers.  A collective waste of 100's (or 1,000's) of hours attempting to fix Sonos issues.

I've switched to using Spotify to control the Sonos system in my home, and started looking for the next evolution of my home system. 

Sonos appears to have lost its way unfortunately. 

I've ended up having half my Speakers in an S1 system because of Sono's bizarre Idea of trying to force loyal customers to throw out their perfectly good older speakers and buy the latest models (that had no extra functionality) greedy idiots. The so called older speakers unsupported firmware didn't make sense anyway. My very first Play 3 speaker I've had years is eligible to be in an S2 system, whereas my two Connect Amp devices that I bought within months of eachother not long before Sonos announced the S1 S2 scam. One must be in the S1 system the other is ok in the S2??? Go figure that!!

The irony is my "unsupported" S1 system works fine with the S1 app, It does everything it's always done. 

With the latest piece of junk App I'm forced to use and it's equally 5h!t firmware on the S2 system, these speakers are now unusable, sometimes the new App might show my local music library if I'm lucky, but it won't index it anymore so I can't add or remove music.

I've wasted hours trying to work around this for the last few weeks, I forced my android phone to use the old app, this does help me play my music library but still fails to index. Now I don't have the option to index, its greyed out and I get a prompt to update the app...why are Sonos intent on pissing of older loyal customers.

I'm so sick of this new app also bombarding me with ads for their bloody headphones, what's so amazing about a blinking set of headphones, if I want new headphones I'll look at Bose thank you very much Sonos.

Anyone got any tips on "downgrading" my S2 speakers into my S1 system?? I think that would solve all my problems.

Amazing mess that Sonos has created. Given the attitude of the CEO, I’m now glad I didn’t buy Sonos equipment when setting up my home theater system. 
   Time to look for alternatives that let you play music from your local NAS. Hopefully I can resell all the Sonos speakers I do have. 
 

Is there a credible quality multi-room alternative wireless speaker system to Sonos that will enable me to continue to enjoy playing my treasured music collection from NAS?

As a temporary work around I have Airsonic installed on the NAS as a media server and Symfonium music player on my phone which lets me cast to individual Sonos speakers. 

I’m so upset by this whole Sonos thing that I want to buy all new kit from a company who doesn’t treat customers like absolute garbage. I’ve been a customer of theirs for 18 years but they couldn’t give a monkey’s, so I’ll not give them home space anymore.

 Thoughts on an alternative system with active speakers, WiFi linked and the ability to hook up to a NAS music library plus streaming would be appreciated

If you're going to ditch your Sonos or transition to an alternative, a company called Bluesound makes basically exactly the same multi room system as Sonos with the same range of devices and functionality. I have no experience with it or know if their support is any better. I'm probably going to give them a try, the prices are the same as Sonos (unfortunately) but hopefully the quality matches the price. I have three S2 devices with Sonos which are now unusable so I will replace one (connect amp) with an equivalent Bluesound device and see how it goes. As I said before I can keep the "old" S1 devices as they work fine, because Sonos doesn't "support" those anymore.