Contributor I

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Music library

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It’s now September 2024. I still can’t scan and update my music library which disappeared about four or five months ago. I have read and tried everything suggested without success.

Can anyone help?

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Sotiris C.Answer

Sonos Staff

Hey @Johgil, thank you for the quick response.

It appears that your case was placed in the wrong queue, but now I’ve flagged and moved it to the appropriate team.

Apologies for the inconvenience and I hope you’ll get sorted soon.

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Sotiris C.

Sonos Staff

Hello @Johgil, welcome to the Sonos Community!

I’m sorry to hear you are still having issues playing your music library via Sonos.

I’m sharing with you our new Sonos Community | Music Library page which includes various helpful articles and support pages regarding setting up and using a Music Library with Sonos.

I have read and tried everything suggested without success.
Can anyone help?

The only thing I would suggest after reading the above is to contact our Support team. They have tools at their disposal to provide you with advice and information about your Sonos system and what it reports.

They can also guide you through setting up your Music Library, if possible with your current setup.

I hope this helps.

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J

JohgilAuthor

Contributor I

I have contacted your support team They replied and assigned me a case number but I never heard from them again.

I will check out your community library page, but I think I have tried every suggestion many times over.

There must be a solution. It’s been at least six months now!

Moderator Note: Recorded and removed case number. Modified in accordance with the Community Code of Conduct.

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Sotiris C.Answer

Sonos Staff

Hey @Johgil, thank you for the quick response.

It appears that your case was placed in the wrong queue, but now I’ve flagged and moved it to the appropriate team.

Apologies for the inconvenience and I hope you’ll get sorted soon.

Translate

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

MoPac

Headliner III

It’s now September 2024. I still can’t scan and update my music library which disappeared about four or five months ago. I have read and tried everything suggested without success.

Can anyone help?

Where is your library folder: Mac, PC, NAS?

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