Contributor II

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Music from Library Stops and Skips

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Having bought our first Sonos products in 2006 I am truly disappointed in how the products and customer service of this company has declined. I recently purchased 3 amps to configure 3 separate zones in our new home. The system worked fine until last month when music from our Music Library would randomly stop playing or skipping songs after 10 seconds. When I tap stop the music stops and then restarts on it own after a few seconds. I tried calling the help desk but hung up 20 minutes after what was described as a 10 minute line. The help BOT suggested moving the amps closer to the router. They could not be any closer. Any suggestions would be appreciated

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Stanley_4Answer

Grand Maestro

Really sounds like RF interference with your WiFi. About all you can easily do is try the basic steps and hope they work.

https://support.sonos.com/en-us/article/improve-your-sonos-products-wifi-connection

https://support.sonos.com/en-us/article/reduce-wireless-interference

Stanley_4Answer

Grand Maestro

Really sounds like RF interference with your WiFi. About all you can easily do is try the basic steps and hope they work.

https://support.sonos.com/en-us/article/improve-your-sonos-products-wifi-connection

https://support.sonos.com/en-us/article/reduce-wireless-interference

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Steve C.Author

Contributor II

Thanks Stanley. The amps are all showing “Strong WiFi” when I check system settings.

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Stanley_4

Grand Maestro

Strong WiFi means just that, not that there are no other issues.

My WiFi was fine too, had to find and remove an RF leaking device before Sonos was reliable. Wasn’t even a device with a radio, just poor Western Digital design.

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Steve C.Author

Contributor II

Interesting. I’ll check other electronics nearby. Thanks again.

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Steve C.Author

Contributor II

So the issues seemed to be the software updates for the 3 amps froze and were never fully completed. Sonos tech were very helpful in solving the problem. 5 Stars for their service.

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Steve C.Author

Contributor II

Just a quick addition, the update froze with both my IMac and MacBook. My iPhone software update worked.

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